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Prof. Dr. Ir. Henk Jan Jansen

Program Manager specializing in B2B relationships and your next indispensable right-hand man. H2020 & GDPR Solutions

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Prof. Dr. Ir. Henk Jan Jansen
62 years old
Driving License
Utrecht Area Netherlands
Contact me
Professional Status
Employed
Available
About Me
Profile Henk Jan Jansen, Doctor of Business Information Technology and a doctorate in business technology, touted as a professor of ICT. Many years of experience in the implementation of projects in the various IT systems, including security and cooperation. Implementation of the General Data Protection Regulation (GDPR). (Do as pre condition GPDR integration into all my projects)

• Results driven manager with 20+ years of experience in IT services.
• Experience includes departmental leadership, operations management, IT program, product management and strategic business planning.
• Primary IT skills, Mutual Budget Administration, Transfer Agency, Program Delivery and Customized Agreements.
• Expertise in business workflow analysis, system development Lifecycle, application development and large-scale system implementations.
• Innovative problem solver and critical thinker
• Recognized for success in establishing excellent relationships with customers and business partners
• Excellent analytical, consensus and presentation skills.

Career highlights:
• IT operations, SAP and IT teams at several major companies in Germany in the past 2 years.
• Demonstration of leadership at Vodafone Global appears from three official level promotions within two years.
• Increase responsibility from six people, domestic, single industry to 180+ person dual-site operation, service and maintenance to multiple domestic and international internal partners and external customers.
• Developed a strong, collaborative management team within Vodafone recognized for managing organizational goals, cooperation and meeting aggressive commitments.

Specialties:
Business Development, Client / Server, Data Conversions, Customer Relationship Management, Data Warehousing, Data Delivery, Management, Leadership, Extranet, Job Costing, Staff Mentoring, Negotiation, Problem Solving,
Quality Control, Supervision Staff, Systems Development, SDLC.
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Experiences
  • This is my main German company responsible for IOT, Data and Cyber Security Solutions.
    1. 2016 till January 2017: Cooperation with UK Company to develop new GDPR solution.
  • a. Include also the H2020 and Triple –A security to have a more reliable and secure platform.
  • b. Cybersecurity controls are having a significant impact on frontline productivity About 90 percent of the respondents overall said that controls had at least a moderate impact on it. Half of the high-tech executives cited existing controls as “a major pain point” that limited the ability of employees to collaborate.
    1. 2017 February till present: At the moment also have a mayor project ongoing in the US for P@ssport Netherlands in which we implement the Triple –A solution to establish a 99.99 % secure environment.
  • This project is setup by me and carry out by my Dutch partner on side the US Washington.
  • Vodafone GmbH Germany
  • Overall product Governance
  • Risk, Issue, delivery and Scope Management
  • Resource, Quality and Vendor Management
  • Global Communications
  • Change management optimalisation, implementation from Kanban.
  • Design Project Management Framework for GC (Global Commerce)
  • MDM Master Data Manager, Data Quality assurance
  • Implementation IP Performance Metrics (iPPM) attached to SAP EVO
  • Design and implementation SAP SoH/S4H Hana
  • Design HASI (Host and Application Security Infrastructure)
  • Design and implementation of SAP ME, MII, ERP and SCM modules
  • Branding and launch payment system for Vodafone Europe, for following products: MWallet, ProxyCard, Smartpass in Spain, Italy NL, DE and UK
  • Apple Store and Google Play Store
  • Implementation ForgeRock IAM (Identity Access Management)
  • Implementation of different SAAS solutions.
  • Data centre relocation Frankfurt to Stuttgart.
  • Used tools, Jira and Confluence, Circle and SharePoint.
  • Negotiations with MasterCard, Visa in al country specific countries
  • Methods ITIL, Agile, Prince2
  • Implementation of the Intrusion Cyber / Data Security Software from P@ssport to Tripple-a and Sans 20 regulations. Complete data centre security revised. Networks including SCADA Supervisory Control and Data Acquisition. Networks include computer / server applications that perform important functions in providing basic services. After the security breach 7 months ago, there was an urgent need to realize this as quickly as possible on the spot. As such, they are part of the critical infrastructure of the nation and need protection from a variety of threats present in cyberspace. The goal was to prevent and secure the entire infrastructure environment. To prevent unauthorized control of devices such as servers, routers, local firewalls, and remote locations. Method SCADA, P@ssport, SanS-20
  • Build a German delivery-organization
  • Responsible for 80 local and 290 global employees (SAP, DB and WEB) Support of Pre-Sales (Insurance, Public, Automotive)
  • Account optimization for ITIL base services as well as projects for WEB operation, SAP Basis, SAP special services (GUI, SolMan, Provisioning), Databases, Cognos, Informatics, ITSM, CMDB, WEBEAM, IDM, C2B, B2X, MQS, PIX-PIXH, Documentum, Websphere, EDI, Secure Transport, Deploy Director and Cross Functional for process and governance
  • • Account optimization
  • • Delivery Lead during pre sales (RFI and RFP)
  • • 100 mUSD+ Infrastructure Managed Service Contract in automotive industry
  • • Technologies re middle ware service for SAP, WEB, Databases, BI/BO, ITSM, CMDB, vehicle connectivity, MQ, Websphere, EDI, Secure Transport
  • • Delivery Lead during transition -in from incumbent - Setup of local delivery center München
  • • Recruitment of local talents
  • • Relocation of local delivery center
  • • In the role as Service Director did turnaround management
  • • Account stabilization
  • • Account improvement activities e.g. automation, optimization, financial health improvement
  • • Presales support in RFI/RFP for automotive, energy, public, transportation, insurance - Employee development
  • • Off shore data centre redesign (India)
  • • Management coaching
  • • Implementation of change management and Itil processen.
  • Implementation and upgrade triple 'a Plus™ Private Banking platform.
  • Access for the portfolio manager and the Relationship Manager to manage assets to improve customer service and generate higher levels of investment to increase performance. Implementations are all done on HP 3PAR StoreServ 8450 SAP Hana systems. The modules contain the specific business functions, to meet the requirements of the portfolio or relationship managers. Deliver real-time portfolio information for optimal decision-making. The structure and design of Enterprise Architecture Management Structure flexibility for a sequence to create work orders workflow to the needs of your organization reflects. SEPA implementation.
  • Profile Creation, clients and portfolio tailored investment strategies automate monitoring of compliance and account opening processes. All of the projects are within the agreed project scope.
  • Methods ITIL, Prince2, IPMA, LEAN, EAM
  • >>> THIS IS NOT A NEW JOB <<< I AM IMMEDIATELY AVAILABLE
  • At this moment I am writing in my freetime the last module for my training program.
  • This module is based on Lean Six Sigma and is for the Asian market as an extra module for junior project/program managers.
  • I sold this program some months ago to BDO and the money I was having for this I give for my fundraise for the disaster of Hayan my total investment was 168.500 Euro.
  • Agency needed to reverse rising costs and falling client satisfaction.
  • Led initiative, developing strategic plan and establishing Best Practices.
  • Follow up project (Gov. Saudi Arabia Jeddah - Dubai)
Government Saudi Arabia Abu Dhabi (UAE) needed a new nationwide data center. Built new $75M datacenter operation expanded PMO. Assembled cross-functional team comprising staff, consultants and vendors to define needs and develop project plan. Led all phases from site selection, facilities design, hardware & software sourcing and installation to testing and launch. Brought project in on time and under budget. Directed the IT readiness of the new data center for Dubai Office for Technology at Executive Park.
  • Leveraged ITIL processes to reduce response/resolution time.
  • Generated $1.2M return on $75M program investment on systems and processes serving 100,000+ nationwide users.
  • Focused 1,200+ agency staff on quality, creating model for staff accountability.
  • Acted as PMO Director for Abu Dhabi, while building improved PMO capabilities and a new data center.
  • IT Infradesk Coordinator: intake server provisioning request, requirements gathering, project intake and execution.
  • Delivered projects:
  • Company migration including; Exceed on demand implementation (SUN Solaris), The scope of the EoD production and XenDesktop 5 of EDEV & SDEV migration plan is to define the plan to migrate EoD and Citrix for UNIX to virtual workstations, Oracle DB environment migration, Oracle Glassfish role out, Matlab, Confluence CS, Infra CFP & consolidation project (BPC), Upgrade Tel Ingenio, Java dtap Street (including Glassfish, JBos, Agile, Ruby, Python, Bash, Xslt and Scrum), Upgrade Livelink resources, Upgrade VMware Wilton and Linkou, SFC POM, SAP BO DB, Model bank (SAME), Virus scanner portal (Bowbridge), intellectual property management system Proof Of Concept, Fusion-IO, SFC POM landscape for MII/ME/Preactor, Tibco, SAME infrastructure implementation and Upgrade project, TestArena_DEV, Replace Planon Server, server Upgrade, Nominum Yieldstar TICS, SAP ECC Sandbox IL2, Toolsnet IT Infra (Automated Torque Tool), Software development Take US/NL, SAAS contract tool, WeAgree, Identity management, Citrix assessment/D&E greenfield environment. "Bring your own device" project plan, PID and WBS written criteria. Manages the customers worldwide with selected partners through implementation of all relevant processes, such as incident management, configuration management, and change management. Instruction and realization Helpdesk located in Bangladore India, under supervision from IBM Netherlands, streamlining call center helpdesk processes. Data migration (M3) of the Solaris and Windows environment. These were 4500 servers and 2 Netapp streets, migrated to FAS6070 and FAS6080 systems total number of data was a total of 49 Netapp storage controllers with 3.7 PB to total storage capacity. All projects are delivered within the stipulated project scopes and budgets
  • Methods:: Prince2, IPMA
  • Ensure implementation climate control
  • WBS drafting
  • Take care planning and output
  • Develop project plan
  • Provision coordinated fire extinguishing system
  • Created 3 work shifts to gain deadlines
  • PID drafting
  • Direct control 5 project leaders
  • Datacenter move (to new construction)
  • Total number of employees within project: 90 FTE
  • Emergency power • power supply cabling (UTP and fiber cabling)
  • Responsible for implementation data center
  • Program manager Data center implementing and finalizing. Advice technical infrastructures and security, planning and steering.
  • Consulting technical infrastructure and security
  • All projects are delivered within the stipulated project scopes and budgets
  • Migration of ESX to vSphere virtual machines.
  • power supply (UTP and fiber cabling)
  • WBS drafting
  • Methods: Prince2, IPMA-A, LEAN IT
  • develop project plan
  • placement
  • direct control project leader (s)
  • Sun Solaris Consolidation, moving physical host in to zones.
  • migration of virtual machines to vSphere ESX v.3.5
  • PID drafting
  • Sun Solaris Consolidation, relocation physical host to zones
  • transfer
  • Data center expansion
  • provision coordinated fire extinguishing system backbone server racks + switches
  • Data center move 4 – 7
  • Enterprise Confluence wiki.
  • climate control
  • Datacentre extension, SCOM Monitoring tool, Enterprise Confluence wiki. Datacenter move (4-7) things I realized at that time include; climate control, emergency power supply, cabling, Labeling of the servers, movement of the backbone switches & connection, KVM dongles and all rail kits, fire-extinguishing installation.
  • wiring coordinated emergency power
  • All projects are delivered within the stipulated project scopes and budgets
  • The RIS-PACS system was implemented in four phases to meet the technical-functional needs of the Units of the Department of Diagnostic Imaging. The plan was developed considering the work flow between the Department, the outpatient centre and the hospital wards with the aim of creating a filmless and paperless organisational model for the Radiology Units. The four implementation phases were characterised by defining and developing protocols that would integrate the systems (HIS, RIS, PACS and modalities) to guarantee correct and complete management of the work flow.
  • WBS drafting
  • PID drafting
  • develop project plan
  • Methods: Prince2, IPMA-A, LEAN IT
  • direct control project leader (s)
  • Implementation EPD (Electronisch Patienten Dossier) and Hammersmith PACS (Picture Archiving and Communication Systems)
  • EPR (electronic patient file)
  • Phases I and II have already been completed and have led to efficient, safe and complete interaction between the hospital wards, the outpatient centre and the Radiology Units. Overall performance of the hospital has improved and the outpatient centre is now completely managed in digital mode. Phases III and IV will extend these positive results by enabling the routine distribution of radiological reports and images to all hospital wards and clinics and associated facilities. As a result, the use of film and printing and developing materials will gradually be reduced, enabling all the required clinical and diagnostic information to be immediately and securely shared.
  • Hammersmith PACS (Picture Archiving and communication systems)
  • All projects are delivered within the stipulated project scopes and budgets
  • Within the ABN AMRO account and later the RBS account of HP/EDS I managed several programs under which the Programme to achieve the Data Center Separation in Amstelveen, the Asset Control (Market risk) implementation and the Odyssey Back Office implementation. Since September 2009 I was leading the pursuit and the setup of the Amstelveen Data Center Exit Optimization Programme, which achieved the consolidation, virtualization, and rationalization of the infrastructure of the Royal Bank of Scotland as a preparation for the migration to the UK. After this I was working on the pursuit and setup for the migration Programme itself.
  • • Program budget 6.3M euros.
  • • Involved as Programme manager in the separation Programme to separate the Live and Savings business of the Co-operative Banking Group and implement it into the buyers estate, Royal London. During this period we responded to the RFI and RFP. Also I was responsible to set up the Programme structure and made the HP organization ready to run this over 30mio pound Programme.

    • Implementation SEPA (Single Euro Payment Area).
  • • Implemented on SAP High-Performance Analytic Appliance (Hana).
  • Methods: Prince2, IPMA-A, LEAN IT
  • Consolidation of the ICT infrastructure.
  • BDO BANK in Manila and the cooperating Mckinsey bank in Bangkok.
  • Implementation roaming partners Support, maintenance.
  • Transition & Consolidation, Service E-management. Data centre implementation and design.
  • Reduce ICT total cost with 575K Euro.
  • Consolidation
  • Methods: Prince2, IPMA-A, LEAN IT
  • WBS drafting
  • Set up and lead a project for transition/consolidate the IT infrastructure between to merged companies: Orange and Wanadoo.
  • develop project plan
  • PID drafting
  • develop transition plan
  • Virtualization environment (Citrix)
  • reporting
  • Goal was to have full interoperabilty of business applications, one active directory, one E-mail platform, and to virtualize some critical business applications to ensure stable performance, independant of environment.
  • direct control team member(s) (14)
  • All projects are delivered within the stipulated project scopes and budgets
  • Methods: Prince2, IPMA-A, LEAN IT
  • WBS drafting
  • transfer • placement
  • develop project plan
  • ensure implementation climate control
  • direct control 5 project leaders
  • European procurement plan (alternate data center)
  • total number of employees within project: 90 FTE
  • PID drafting
  • responsible for implementation data center
  • emergency power • power supply cabling (UTP and fiber cabling)
  • consulting technical infrastructure and security
  • provision coordinated fire extinguishing system backbone server racks + switches
  • take care planning and output
  • For this customer I introduced the following: Risk analyze, infrastructure scan before start projects, writing and developing budget for coming year, consolidation of office computers - Citrix surroundings, SAN implementation and design, design of computer center. Symantec Enterprise Vault, design cooling & (emergency)-power supply, Transition IT department, construction of a fiberglass ring in Gouda and connections to public services as Police, Fire Department and city supervision. Introduction thin client surroundings, implementation of tuning Cognos Financial system, realization and coordination computer center, consolidation Windows KA and work spots. I was responsible for the realization and initiation of a backup environment (data-protector). SAN and migration user data were implemented. A new SAN environment was consolidated, as well as a technical implementation of GBA system, and a technical consolidation of Windows surroundings. Writing essays on communication plans to authorities and users, Design & Capacities planning (design and introduction), reporting at department managers, and class of B&W. Advantages: higher availability of management trials, visibility & transparent management expenses. Better guarding and monitoring of the new infrastructure calamities.
  • Datacenter move (to new construction)
  • All projects are delivered within the stipulated project scopes and budgets
  • Methods: Prince2, IPMA
  • WBS drafting
  • Maintenance Citrix servers, Planning consolidations of 6 foreign sites / 32 Farms worldwide
  • develop project plan
  • Configuring and tuning IP network (Bandwidth)
  • direct control 4 project leaders
  • Designing and implementing Windows 2000 environment 6 countries. I have worked with payment software and resources at the following banks; Baniff bank the means point in Portugal looks after all payment movement electronic, Banco Espirito Santo in Lisbon and IBM BTO the financial department of IBM in Lisbon. Also I have written the policies regarding follow up procedures, work regulations and what to in case of emergencies (handbook).
  • total number of employees within project: 12 FTE
  • PID drafting
  • responsible for implementation data center
  • Citrix Documentation, Documentation center Citrix.
  • consulting technical infrastructure and security
  • Documentation financial applications. I was responsible for the implementation of Windows mobile distribution, new firmware and safe boot. Implementing of data encryption over Umts was also under my care.
  • take care planning and output
  • Security policies - security ATM machines - Treasury pay module Baniff bank (SAP) - described ITIL processes and implement - security audits written and implement Baniff bank and Banco Espirito Santo - Documentation Financial application - swaps - brokers.
  • Creating a Citrix presentation 3.0 designs.
  • All projects are delivered within the stipulated project scopes and budgets
  • take care planning and output
  • WBS drafting
  • Methods: Prince2, IPMA
  • develop project plan
  • Secondary: Create system test plan, and maintenance contracts. Quantify capacity information system, develop offer for technical solutions, calculation and risk analyze. I was responsible for the Project plan and quality within the organization, making Change Requests, having evaluation meetings with project employees and supporting with career development. Develop a catalogue with products and services. I was promoting the company in magazines and Internet of Sema Group organization.
  • direct control 5 project leaders
  • PID drafting
  • total number of employees within project: 90 FTE
  • Primary: Checking and developing decision criteria, decision invoicing strategy, defining project assignment, creating project(s) quality plan, developing of the project organization. Start assignment, planning own work, controlling project workflow, and gathering reports from customers and Sema Group Management. Evaluate assignment, managing of the project organization, maintain customer(s) and suppliers relations, maintain knowledge view. Implementing and guarding ISO 9001 procedures, IQnet standard.
  • responsible for implementation data center
  • Used these skills within all my projects, see please my resume.
  • consulting technical infrastructure and security
  • All projects are delivered within the stipulated project scopes and budgets
  • take care planning and output
  • WBS drafting
  • PID drafting
  • develop project plan
  • Methods: Prince2, IPMA
  • direct control 5 project leaders
  • consulting technical infrastructure and security
  • total number of employees within project: 90 FTE
  • Essays of broad physical IS/TI-architecture: technical reference architectures, standard and directives, development of more closely to stipulate parts of physical IS/TI-architecture, update architecture products conceptual and logical IS/TI architecture and bring out new version of it, describing the transformation of IST- to SOLL-situation within the framework of the master plan, setting up technical & application life cycle management. Arrange of test process, among which adapts of stencil key set project starts architecture, advice concerning the training for fields and project architects of ITS-development plan. Facilitate of competence group counsellors, coaching, exchange stimulate and facilitate. During the project component Dutch track ways I entirely new surroundings/infrastructure, making have developed project plan, action plan, negotiations done with the new outsourcer PinkRoccade and the supervision of my team looked after including the coaching. Control the budget these was 1.5 million euro.
  • responsible for implementation data center
  • All projects are delivered within the stipulated project scopes and budgets
  • PID drafting
  • Develop new database(s) for SQL.
  • WBS drafting
  • Migration GroupWise 6 ↔ MS Exchange 2003, Envisioning and Planning, Developing, Testing, Production setup, Pilot rollout, Deployment. Migrate user and application information into domain or create these data.
  • develop project plan
  • Methods: Prince2, IPMA
  • direct control 5 project leaders
  • take care planning and output
  • total number of employees within project: 90 FTE
  • Adapt logon script settings. 824 work stations from NT to XP.
  • responsible for implementation data center
  • In the planning phase, the key business requirements of the new Exchange messaging system are discussed, as well as the remigration networking and messaging environments. The migration teams design mandate is, to retain current messaging functionality and, when possible, exceed current functionality with Exchange features. Careful planning is the key to avoiding complications after migration begins. Develop migration project, criteria, demands for the migration GroupWise 6 ↔ MS Exchange 2003 (*Busy to write and deliver the documentation) Microsoft clustering, development and administration.
  • consulting technical infrastructure and security
  • All projects are delivered within the stipulated project scopes and budgets
  • I was responsible for the delivery of documentation.
  • I was also writing work procedures, as well as proposals for improvement of projects.
  • WBS drafting
  • PID drafting
  • develop project plan
  • Advise technical infrastructures and security workplaces (desktop and laptop).
  • direct control 5 project leaders
  • Methods: Prince2, IPMA
  • total number of employees within project: 90 FTE
  • Server transition, with the coordination and steering from 6 employees.
  • responsible for implementation data center
  • Security issue, writing and implementation of security policies on UNIX and Windows NT4/W2K.Transition project for the NT servers of the Flemish Government.
  • consulting technical infrastructure and security
  • Planning, steering, making appointments with foreign sites, creating, and maintaining CA Unicenter in a Citrix environment.
  • take care planning and output
  • It was also under my care the Installation of Microsoft clustering, and its maintenance. Installation of a CA Unicenter Remote control, and TND Agents, on the NT servers was also made. I was also checking the servers on technical errors. IQnet was standard.
  • Transition outsourcing party
  • All projects are delivered within the stipulated project scopes and budgets
  • take care planning and output
  • WBS drafting
  • Methods: Prince2, IPMA
  • develop project plan
  • Coordination and steering from employees (12 men / woman)
  • direct control 5 project leaders
  • PID drafting
  • total number of employees within project: 90 FTE
  • The implementation of Citrix work environment.
  • responsible for implementation data center
  • Here I have Citrix environment implemented, Citrix is installed on the OS Windows 2000 with active directory and Microsoft Terminal server. The purpose of this is to have a steady connection with the Mckinsey bank in Bangkok; there are several employees busy with the maintenance of several data files. Citrix is the best solution for this purpose and the wish from the customer to have a safe and secure work around. For this assignment I have being asked by Abnamro bank in Manila and Bangkok. Information Risk Management consulting. I was reporting directly to the board members and management of the Mckinsey Bank. I was responsible for SQL administration 6.5, 7.0 Microsoft clustering, development, implementation and administration.
  • consulting technical infrastructure and security
  • All projects are delivered within the stipulated project scopes and budgets
  • Methods: Prince2, IPMA
  • migration of ESX v.3.0
  • WBS drafting
  • PID drafting
  • develop project plan
  • Hear I have Citrix environment implemented, Citrix is installed on the OS Windows 2000 and Microsoft Terminal server. The purpose of this is to have a steady connection with the Mckinsey bank in Bangkok; there are several employees busy with the maintenance of several data files. Citrix is the best solution for this purpose and the wish from the customer to have a safe and secure work around. For this assignment I have being asked by Abnamro bank in Manila en Bangkok.) Information Risk Management consulting. I was responsible for SQL administration 6.5, 7.0 Microsoft clustering, development implementation and administration.
  • direct control project leader (s) 4
  • All projects are delivered within the stipulated project scopes and budgets
  • Methods: Prince2, IPMA
  • ITIL
  • project management
  • To give a high level training to managers, to teach them the fine skills of management, with issues involved in this process; Human resource management, continuity coaching of employees, cost management, budget control. I was responsible for Incident management, change management and problem management. I was responsible for the maintenance of technical skills and backup services. I was giving training for technological skills from business machines. To create a call back service and witch issues are involved with this process.
  • All projects are delivered within the stipulated project scopes and budgets
  • Methods: Prince2, IPMA
  • incident management
  • risk management
  • change management
  • configuration management
  • problem management
  • Helpdesk realization, ITIL implementation coordination and supervision of employees (12) Implementation helpdesk Cost management, budget control. I was implementing a mixed infrastructure (Novell 5.1, Windows NT 4.0 & Windows 2000 XP, Citrix Metaframe). Also present were Configuration management, Incident management, Change management, and Problem management. I was responsible for evaluating the functioning of the management department and making proposals for improvement produce i.s.m. the applicant and the supplier of costs/avail assessment for a modification. I was also making acceptance agreements with developers and users. Testing modifications by means of (partly themselves developed) test-scripts (with special attention to interfaces with other systems, and the continuity of the existing functions). Sending and monitoring application change process, among other things. Assessing modification requests, coordinating with the developers (continues time limit, costs, etc.), coordinating the approval process and the implementation. Settling modifications in relation with rollout criteria: change make procedure, coordinate and introduce, changes test, change monitor process, improvement proposals and costs/avail analyses make. Reports bring out to management.
  • asset control
  • All projects are delivered within the stipulated project scopes and budgets
  • risk management
  • incident management
  • WBS drafting
  • PID drafting
  • develop project plan
  • problem management
  • total number of employees within project: 6 FTE
  • Methods: Prince2, IPMA
  • responsible for implementation data center
  • configuration management
  • consulting technical infrastructure and security
  • change management
  • take care planning and output
  • asset control
  • cost management
  • Help desk implementation. ITIL implementation coordination and control of employees (43 male/female). Implementation help desk Cost management, budget control. Products: Applix and administrative software (exact). Configuration management, Incident management, Change management, Risk management, Problem management, Service Level Agreements (SLA). Writing textbooks for these processes. Making arrangements with customers about service levels (SLAs) where the operation of the application to meet. Making arrangements with service providers (Spas) in order to achieve service levels actually mentioned. Monitoring the current service levels of the application and reporting about it to users, taking action where necessary. Criteria: create/SAVE tune, reports. Weekly consultation with all IT managers. Reports reveal to the ROC Executive Board.
  • budget control
  • All projects are delivered within the stipulated project scopes and budgets
  • cost management
  • WBS drafting
  • Methods: Prince2, IPMA
  • develop project plan
  • SAP implementation
  • total number of employees within project: 6 FTE
  • PID drafting
  • responsible for implementation data center
  • budget control
  • consulting technical infrastructure and security
  • Implementing Citrix environment. Coordination and management of employees (12 male/female). Introducing education for Citrix. SAP implementation office products and administrative software.
  • take care planning and output
  • All projects are delivered within the stipulated project scopes and budgets
  • Methods: Prince2, IPMA
  • incident management
  • risk management
  • change management
  • configuration management
  • problem management
  • Design and implementations of: Configuration management, Incident management, Change management, and Problem management, Service Level Agreements (SLA). Writing textbooks for these processes. Coordination and management of employees (72 male/female). Service Level Agreement. Change current structure of the IT Department. Making instructions for incident handling and problem management procedures, both under usual. Practical and theoretical problems. These procedures are leading for any actions performed by help desk staff. Promoting the effective use of the applications by giving instructions, making information bulletins, etc. Dealing with questions from users, troubleshooting or solve doing it. The on request of users applying security procedures criteria: develop, tune and enter incident handler, authority in the field of management functionality, writing instructions and information bulletins for users weekly consultation with all IT managers. Reports reveal the Board of Belgacom.
  • asset control
  • All projects are delivered within the stipulated project scopes and budgets
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