Drew Douglass
Development Manager at Copter Labs
United States
Professional Status
Available soon
Available
About Me
Hi, I'm Drew!
I'm a senior Web Developer with over 10 years of experience in the industry.
I have held many senior positions at successful e-commerce and web startups, such as Envato, The Penny Hoarder, & Copter Labs. In these positions, I've worked many different roles and have been blessed enough to acquire many useful skill sets for these positions.
I firmly believe in treating everyone you encounter in life and at the workplace from a position of empathy, understanding, and kindness. I also believe it is these traits that allow me to excel in the developer, community and customer support roles I've worked in. I oversaw the initial growth of the Envato Technical Support Team where we hit a peak of over 25+ million users that continue to grow to this day.
Specialties:
Extensive Front-End Development Experience
JavaScript/Vue/React/Gatsby
HTML/CSS
PHP/WordPress/Laravel/CodeIgniter/CakePHP,
Python,
Ruby,
Unix/Bash/ZSH
MySQL, Postgres, Redshift
AWS,
General server maintenance
I'm a senior Web Developer with over 10 years of experience in the industry.
I have held many senior positions at successful e-commerce and web startups, such as Envato, The Penny Hoarder, & Copter Labs. In these positions, I've worked many different roles and have been blessed enough to acquire many useful skill sets for these positions.
I firmly believe in treating everyone you encounter in life and at the workplace from a position of empathy, understanding, and kindness. I also believe it is these traits that allow me to excel in the developer, community and customer support roles I've worked in. I oversaw the initial growth of the Envato Technical Support Team where we hit a peak of over 25+ million users that continue to grow to this day.
Specialties:
Extensive Front-End Development Experience
JavaScript/Vue/React/Gatsby
HTML/CSS
PHP/WordPress/Laravel/CodeIgniter/CakePHP,
Python,
Ruby,
Unix/Bash/ZSH
MySQL, Postgres, Redshift
AWS,
General server maintenance
Senior Project & Development Manager
Copter Labs
Since January 2013
- Daily tasks involve managing multiple development teams, communicating directly with clients via numerous CRMs and ticketing systems. Directly oversee the quality control process on all software. Numerous sales and customer service skills required for potential client bids, projects, and websites. Sysadmin and overall dev experience gained daily from running hundreds of clients sites, servers, and projects.
Support Team Manager
Envato
January 2010
to January 2013
- Involved running support systems and teams for over 25+ million users at Envato.
Senior Web Developer
Copter Labs
September 2009
to January 2013
- Part time web developer at CopterLabs doing custom development work for small to medium sized companies.
Support Team Assist Lead | Envato Support
Envato
January 2009
to January 2010
- Heavily customer service based role with a team leadership role. Worked extensively with ticketing systems and millions of customers. Facilitated the training and support of other support team members. Moved to Support Team Manager above after a little over a year, see listing above.
- HTML 5
- Agile Methodologies
- Customer Support
- Web Design
- WordPress
- Distributed Teams
- JavaScript
- SQL
- MySQL
- Web Applications
- User Experience
- Web Development
- jQuery
- Git
- HTML
- AJAX
- CSS
- Community Management
- XHTML
- Blogging
- XML
- User Interface Design
- Wordpress
- CMS
- Front-end
- Distributed Team Management
- PHP
