• Used SharePoint 2010 as framework for designing, developing & implementing: -group-specific documentation management and retrieval site -department-specific online desktop service request and project tracking/management form (using InfoPath)
• Using Visio 2010, maintained and created enterprise-wide network diagrams, rack diagrams, data center maps and network topology drawings.
• Created just-in-time user-focused print and online procedure documents (text and graphics) for Exchange, email encryption, network storage management, mobile communications, and multiple department-specific application upgrades and security procedure changes.
• Provided document support to Enterprise-level Disaster Response department, including application disaster test reports, ERP documents, Outlook email templates (for use in reporting and scheduling).
• Created and delivered ITIL Service Transition package template for use in Information Services.
