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Douglas Blackley

Douglas Blackley

Senior Technical Writer

Employed Available
Writer and designer, specializing in technical content development, forms design, RFP Preparation * Corporate Instructional Systems Design * Presentation Design * Trainer * Webinar Planning and Production * Corporate Safety + Environmental Systems Management * Project Management

I'm seeking opportunities to create simplicity and beauty.
Resume created on DoYouBuzz

Technical Writer

Orlando Health
Since May 2012
Full-time
Orlando
United States - Florida
  • • Used SharePoint 2010 as framework for designing, developing & implementing:
    -group-specific documentation management and retrieval site
    -department-specific online desktop service request and project tracking/management form (using InfoPath)
  • • Using Visio 2010, maintained and created enterprise-wide network diagrams, rack diagrams, data center maps and network topology drawings.
  • • Created just-in-time user-focused print and online procedure documents (text and graphics) for Exchange, email encryption, network storage management, mobile communications, and multiple department-specific application upgrades and security procedure changes.
  • • Provided document support to Enterprise-level Disaster Response department, including application disaster test reports, ERP documents, Outlook email templates (for use in reporting and scheduling).
  • • Created and delivered ITIL Service Transition package template for use in Information Services.

Senior Technical Writer - Business Solutions Sales

Bright House Networks
March 2011 to February 2012
Full-time
Maitland
United States - Florida
  • Coordinate development of Sales process & procedures for all Business Solutions products and services; document re-engineered Commercial Broadband services national sales processes.
  • Identify, develop, and deliver documentation projects supporting the launch of new products/services within the commercial broadband product family; projects were divided into procedural, user support, and product technical information (using Adobe Framemaker for content development and Adobe InDesign for document layout), and process flow documents (Excel and Visio).
  • Started / delivered 137 documentation projects between March 2011 - February 2012. The implementation of these procedures reduced corporate expenditure by $150,000 per year as a result of process streamlining, improved process knowledge and implementation, and the elimination of redundant processes and positions.

Senior Technical Writer - Business Solutions Product Management

Bright House Networks
July 2009 to March 2011
Full-time
Maitland
United States - Florida
  • Identify and define product knowledge requirements within Business Solutions commercial communication services, and develop documentation that effectively addresses those requirements.
  • I was sole writer and content manager for implementation of national corporate commercial services knowledge management system servicing business customer service agents.
  • I developed content, information architecture, and supporting graphics and charts, using Adobe Framemaker for content development and Adobe InDesign for document layout. I developed and presented on-line training programs (Using Camtasia Studio) to support agent adoption of the knowledge management system.
  • The completed system went on-line two months early, and received high praise for it’s depth, and ease-of-use.

Senior Technical Writer - High Speed Data

Bright House Networks
January 2007 to July 2009
Full-time
Maitland
United States - Florida
  • Direct documentation projects in support of multiple new business ventures.
  • Identified, developed, and managed documentation plan, project scoping, documentation life cycle, technical library.
  • Work closely with subject matter specialists to develop and edit copy, prioritize new broadband, wireless, and cable project documentation requirements.
  • Write, edit, and illustrate technical documentation projects. -Manage business unit budget and other resources to ensure timely project delivery.
  • Identify new documentation projects within Division and implement project scheduling.
  • Plan, storyboard, design, present, record, catalog, and administer group webinar program.
  • Additional Duties: Research, prepare and submit process, product, and service articles in support of the corporate knowledge management system. Prepare competitive information bulletins for corporate sales force (outbound/inbound). Research and prepare sales news articles for inbound and outbound account executives.

Contractor -Technical Writer Sprint JV

Bright House Networks
April 2006 to January 2007
Maitland
United States - Florida
  • Provided sole Bright House Sprint Joint Venture technical writing support. Identified, developed, and managed project documentation plan. Interviewed subject matter specialists, edited copy and prioritized new wireless communications projects; maintained project status documentation, and reported project status to senior-level management; wrote, illustrated, prepared layout, and provided copy-editing for group documentation projects.

Corporate Compliance Officer

Technology Conservation Group
September 2003 to January 2006
Full-time
Crystal River
United States - Florida
  • Managed international corporate environmental, health and safety program, with International staff of eight, that encompassed:
  • Environmental Management
  • Facility Management
  • Workplace Health and Safety
  • Technical Writing
  • Instructional Systems Design
  • Corporate Training
  • Auditing
  • Quality Control/Quality Assurance
  • Established ISO9001 accreditation, ISO14001 accreditation, and preliminary accreditation of OSHA18001 accreditation at US and all international facilities.
  • Designed corporate RFP template, researched & created RFP input, constructed individual RFP responses and submitted same.
  • Designed corporate annual training plan, designed accompanying course materials and conducted courses. Prepared and managed all training documentation.
  • Additional Duties: Facilities Manager, ISO Administrator (ISO 14001; 9001, and OHAS 18001); International regulatory compliance advisor; Corporate trainer; Corporate lead environmental auditor

EHS Manager

Corning Intellisense
November 2001 to August 2003
Full-time
Wilmington
United States - Massachusetts
  • Manage environmental health and safety program that encompasses:
  • Environmental Management
  • Workplace Health and Safety
  • Instructional Systems Design
  • Additional Duties: Facilities Manager, ISO 9001 Internal Auditor, Public Relations and Media Liaison

EHS Consultant

Triumvirate Environmental
May 1998 to November 2001
Full-time
Sommerville
United States - Massachusetts
  • Conduct discrete environmental compliance audits at client’s facilities; prepare confidential reports on compliance status.
  • Act as dedicated company compliance expert when contracted to develop compliance programs for client.
  • Develop, conduct, and assess compliance training for client companies; develop compliant training programs when requested.
  • Designed corporate RFP template, researched & created RFP input, constructed individual RFP responses and submitted same, tracked submissions and prepared trending reports.
  • Additional Duty: ISO 14001 Registration Team