Doaa Soliman - Personal Assist. /Executive Admin. Assistant

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Experiences

Coordination & clearance for int’l, diplomatic & foreign firms-customs packages & accounts across Egypt
Accounts, pre & after sales customers inquiries, expenditure and collections management.
Customer care, service processing, handling, complaints & logistics problems resolution.

Responsible for the development & implementation of all training programs for Flight Attendants.
Established monthly working schedules for Initial, Recurrent and Differences training, as well as checking Flight Attendants performance to meet projected training requirements.
Responsible for Manuals, regulatory bulletins, program curriculum's, courses & updates as assigned.

Processed & archived supplier invoices, staff expenses and credit card claims & expenses.
Prepared monthly reconciliation reports, payroll & pension information & payments.
Monitored & handled foreign currency requirements & exchange rate adjustments.

Office Manager’s primary responsibility to provide logistical office coordination & support to the management, ensuring appropriate systems excellence, optimization and installation of key tools for the team’s success.
Provided assistance to the highest management in general office management, meetings & event coordination.
Arranged complex & detailed travel plans, itineraries, agendas, also compiling docs for travel-related meetings.

Monitoring & liaising the quarterly Performance Management System for KPI’s in consultation with the CDH.
Prioritized CDH inquiries, multi-action-plans and requests while troubleshooting conflicts with little guidance.
Communicating with ext. guests/vendors in effective persuasion & negotiation way via calls, emails & PPTs.

Booking & arranging hotels, airline tickets, full trips & holiday packages for customers & corporate accounts.
Checking & authenticating all required passports, visas & insurance docs.
Handling customers’ booking changes, needs & complaints.

Education

Ain Shams University,
Cairo,
Egypt

College of Cambridge,
The Association of Business Practitioners (ABP),
Australia

Skills

English

Advanced
Arabic: Mother tongue

Expert
French

Good
Hebrew

Advanced

SAP

Expert
ARIBA

Expert
MS Office

Expert

Cabin Crew of the Month
The Best Cabin Crew - Duty Free Sales

Business Class, First Class & V.I.P Service courses.
First Aid & Medical Support.
Safety (Evacuation Techniques Land & Sea)
Customer Service (Complaints Handling & Service Recovery)
Customer Complaint: Resolution and Reporting
Safety / Emergency Procedure Courses
Security Certified (Restrain techniques)
Catering Supplies Logistics