Manage and monitor all installed systems and infrastructure.
To provide support and general configuration of software.
To provide external client support via telephone and email.
To provide network support and general configuration.
Work on tickets that are logged into ticketing system via phone or Email or The Web.
Remote access solution implementation and support: VPN and Team Viewer.
Support print Issues and printer networking issues.
Perform network maintenance and system upgrades including service security patches.
Basic technical support at the network level: LAN connectivity, routers.
Solved any queries in MS Outlook.
Installed and Configured Printer, Scanner.
McAfee and Trend Micro Antivirus
Performed Enterprise Antivirus scanning and updates for corporate devices. - Responsible for creation, review, and update of current security policies.