Diego Mora Vargas
Technical Operations Director
Regional Operations Management
BPO Client/Vendor Management
IT / Cisco Certified Professional
High Technology Expert
39 years old
Heredia Costa Rica
Employed
Available
Experienced Technical Operations Director with a demonstrated history of working in the IT and BPO industries. Skilled in Technical Operations and Services, Performance Excellence, Business Development, Quality Assurance, Workforce and Project Management, as well as on the technical field with advanced skills in Computer Networking (CCNA, CCNP), Operating Systems, IoT, Cloud Computing, Security and Virtualization technologies, plus expertise with software development. Strong operations, computing and education professional managing high revenue and headcount operations for technology companies with worldwide footprint.
Operations Director
Sykes Latin America
Since October 2018
- Responsible for Financial Performance, including revenue, GP and OI of multiple technical operations.
- Collaborate with Operations leaders globally, from all regions (LATAM, EMEA, APAC, US/CAN)
- Responsible for Technical Academy with over 700 students
- Responsible for multi-million Operations of >600 employees
- Manage SOW compliance and negotiation
- Create and support plans to improve employee engagement and satisfaction
- Partner with Operations Director and Country Leader to design company country strategy
- Develop new business opportunities together with Regional and Global Sales teams
- Technical Academy Leader developing career paths for BI, AI, Networking, Software Dev and others.
- Responsible for DevOps team and automation to drive optimization and reduce effort.
Company Description
SYKES is a global leader in providing customer contact solutions to Fortune 500 companies. With more than 35 years, SYKES has operations in 23 countries. SYKES Costa Rica started operations in 1999 becoming the first contact center in the country.
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