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Diego Mora Vargas

Diego Mora Vargas

Technical Operations Director

Regional Operations Management
BPO Client/Vendor Management
IT / Cisco Certified Professional
High Technology Expert
39 years old
Heredia Costa Rica
Employed Available
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Experienced Technical Operations Director with a demonstrated history of working in the IT and BPO industries. Skilled in Technical Operations and Services, Performance Excellence, Business Development, Quality Assurance, Workforce and Project Management, as well as on the technical field with advanced skills in Computer Networking (CCNA, CCNP), Operating Systems, IoT, Cloud Computing, Security and Virtualization technologies, plus expertise with software development. Strong operations, computing and education professional managing high revenue and headcount operations for technology companies with worldwide footprint.
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Experiences
  • Responsible for Financial Performance, including revenue, GP and OI of multiple technical operations.
  • Responsible for multi-million Operations with >600 employees.
  • Support and Development of Technical Account Managers
  • Define, support and update sourcing strategy
  • Create and support plans to improve employee engagement and satisfaction
  • Define and support employee retention plan
  • Asses and Engage in Continuous Improvement of LATAM Operations (Brazil, Mexico, Colombia and Costa Rica)
  • Prepare and lead JDPowers & TSIA certifications
  • Manage SOW compliance and negotiation
  • Define and lead business operations plan
  • Responsible for Technical Academy with over 450 students
  • Develop new business opportunitties together with Regional and Global Sales teams
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Resume created on DoYouBuzz