Experience — Anis Dhaoui

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Experiences

Implementation of ACP (Axe Credit Platform) in Abu Dhabi Commercial Bank
Implementation of ACP (Axe Credit Platform) in First Gulf Bank

Detailed Description

- Handle scoping workshops and prepare specification documents
- Initialize management tools, define project phasing, cost, timelines and scope
- Identify and monitor project risks and opportunities
- Define a consistent work breakdown structure, tailored to available resource
- Manage staffing and mobilization
- Ensure delivery and milestones meeting
- Lead project committees

- Obtained a High Effectiveness Performer rate at appraisals
- Have been chosen employee of the quarter (December 2013)
- Contributed to the success of transferring knowledge from UK to Tunisia
- 4 suggested ideas of process enhancement have been approved and applied

Detailed Description

- Produce performance & risk measurements & ensure accurate output
- Handle UK institutional clients reporting
- Provide portfolio managers with analysis summary on funds & assets
- Review & enhance performance systems, working closely with technologies teams

Prepared and put in place a Risk Rating process for the bank branches
Automated 80% of manual tasks, providing a time & effort saving solution

Detailed Description

- Control bank branches daily operations, statutory and regulatory requirements, risk exposures.
- Participate in the project Branch Quoting: a measurement of the risk exposure
- Establish audit database and handle reporting: mission’s statistics, annual activity presentations.

Detailed Description

- Handle existing corporate customer’s portfolio: provide needed services and products, follow up with customer complaints and requests
- Monitor market trends impacting various industries and predicting impact on client’s activities
- Develop and ensure the growth of portfolio by exploring potential prospects opportunities
- Manage loan files related risk by performing financial health analysis and customer activity reports

Detailed Description

- Facilitate integration of new work tools, software, organization and methods
- Assist and coach Customer Relationship managers meeting agreed targets
- Oversee the development of relationships between the Customer Relationship Managers and customers and ensure that follow-up schedules and deadlines are met

Detailed Description

- Provide customer service to affluent professional customers in order to increase client satisfaction and portfolio growth
- Investigate and solve customers' problems
- Develop sales plans
- Report promptly on any shortfalls in inquiries that may lead to a shortfall in overall performance
- Maintain excellent service quality at the point of enquiry and follow-up