Desmond McCoy
Executive Officer at Trinity College Dublin
Dublin Ireland
Professional Status
Employed
Available
About Me
Hold BA Hons in HRM from National College of Ireland. 5 years experience in customer service, experience in volunteering, administration, HR. Volunteered for two of the biggest non-profit organisations Special Olympics Ireland & Society of St Vincent De Paul. NGO sector is my specialty & passion. In my spare time I Volunteer for the non-profit sector.
Specialties Include:
► Economics
► Microsoft Office
► HR
► Retail
► Administration
► Employee Engagement
Specialties Include:
► Economics
► Microsoft Office
► HR
► Retail
► Administration
► Employee Engagement
Parts Department Intern
McCoy Motors
September 2010
to February 2011
Internship
Dublin
Ireland
- Actively answering twenty five phone calls from customer & client inquiries on toyota parts
- Managing the delivery of stock & distributing the equipment in the stock room
- Ensuring the sales & invoices match the parts sold at the end of each day before sending them off to finance department
- Responsible for creating new number plates in the show room for customers
- Working as part of an enthusiastic team within a fast paced office environment
- Assisting employee inquires & customer inquiries on price quotes on tyres & parts
- Merchandising stock by ensuring parts & tyres are price labelled
- Handling the delivery of tyres & parts by ensuring each item is on the checklist
- Driving sales by dealing with thirty customers questions on toyota parts and handing out receipts
- Providing customer excellent service & smooth running of the shop floor
- Arranging the order of toyota parts & tyres from suppliers for the next day
- Organising direct support to eighty customers, assisting with questions and providing quotes.
Company Description
McCoy Motors is a motor company. Since joining the company on a six months internship my key responsibilities have included working with parts department, garage department & after-sales department in inquires, ordering, customer service orientated, finance department, etc. This includes dealing with unsatisfied customers & contacts over the counter, phone, employee satisfaction, re-ordering parts from competitors, preparing the documents to assist the supervisor, parts manager, finance manager & after-sales manager.
