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Desmond McCoy

Executive Officer at Trinity College Dublin

Desmond McCoy
Dublin Ireland
Professional Status
Employed
Available
About Me
Hold BA Hons in HRM from National College of Ireland. 5 years experience in customer service, experience in volunteering, administration, HR. Volunteered for two of the biggest non-profit organisations Special Olympics Ireland & Society of St Vincent De Paul. NGO sector is my specialty & passion. In my spare time I Volunteer for the non-profit sector.

Specialties Include:

► Economics
► Microsoft Office
► HR
► Retail
► Administration
► Employee Engagement
Resume created on DoYouBuzz
  • Create and maintain all employee HR files
  • Screen 40 CVs
  • Arranging Interviews for vacant positions within the company
  • Ensure all scanning & filing of HR documentation support as required to HR Manager
  • Support payroll administration each month & to a high level of accuracy
  • Ensure that all records in the HR system are kept up to date & accurate
  • Support additional projects and adhoc work
  • Ensure staff inventory is kept up to date on Microsoft Excel
  • Provide all administration support as required for recruitment
  • Stay updated on the organisations HR policies so as to answer queries from staff
  • Liaising with managers & other departments
  • Posting vacancies on jobs.ie
  • Updating HR tracker - holiday & sick leave for 85 employees
  • Prepping induction pack as required to HR manager for new hires
  • Providing feedback to unsuccessful candidates
  • Arranging all clothes are price labelled for customers & staff
  • Actively greeting customers, offering advice to customers & assisting with clothing selection
  • Merchandising stock & maintaining strong visual standards within the store
  • Assisting employee inquiries on price checks for vintage clothing
  • Working as part of an enthusiastic team within a fast paced fashion retail environment
  • Providing customer excellent service & smooth running of the shop floor
  • Driving sales up by 50% by operating the till & dealing with customers and handing out receipts
  • Ensuring direct support to 80 customers, assisting with questions and providing quotes
  • Handling 60 customer donations i.e. clothes, DVDs, books, cds
  • Managing the delivery of stock & distributing the equipment in the sales areas
  • Organising and storing the delivery of large amounts of stock on the shop floor.
Company Description
Any assistance offered by the Society is given in a non-judgemental spirit , based on the needs of the individual or family seeking help. The society of St. Vincent de Paul exists to fight poverty. Is the largest, voluntary, charitable organisation in Ireland. Its membership of over 100,000 volunteer members throughout the country are supported by 600 staff, working for social justice & the creation of a more just caring nation. Since joining the company my responsibility have included working with the manager & staff members, customer & employee inquiries.
  • Review 50 applications and CVs
  • Organise and maintain records of 60 trainees
  • Contributing to ad-hoc projects
  • Conducting the running queries of 100 calls & mail outs
  • Organising the daily running of Comfort Keepers office
  • Carrying out reference checks 40 on applicants
Company Description
Comfort Keepers Home Care helps you stay happy and independent at home. We have 18 offices covering 87% of the population. At Comfort Keepers our mission is to provide your loved one with the highest quality of life that is achievable. We treat each of our clients with the respect and dignity they deserve, as though we were caring for a member of our own family.We aim to adhere to the highest standards and have been awarded with ISO9001, the Healthmark and Q Mark for excellence in services and procedures.Comfort Keepers is a HSE preferred provider and we are externally audited by the HCA, so you can rest assured that you will receive the highest standards of care. All our carers are employed directly and are fully QQI trained, background checked, vetted, monitored and reviewed. You have a dedicated management team assigned to you to ensure that care is provided to your satisfaction.We believe in providing affordable High Quality Care.
  • Assisting the regional development officer, clubs & soc's with volunteers to roles within the special Olympics Leinster programme (calls, mail-outs)
  • Assisting volunteers to roles within the special Olympics Leinster programme
  • Assisting the regional fundraising coordinator with volunteers for events i.e. annual collection day (calls)
  • Conducting the input of 250 athlete forms
  • Arranging assignment of athletes & volunteers to sports events & training
  • Conducting the running queries for 150 volunteer calls & mail outs
  • Ensuring athletes contact information is updated
  • Instructed volunteers are notified of training & special Olympics functions
  • Organising information packs for training, presentation & events
  • Distributed the gathering equipment for sports events
  • Responsible for the input of information to games management system for sports events
  • Organised the daily running of special Olympics Leinster office
  • Administered raiser's edge software package updating 50 athlete's information & photos:
  • Families information
  • Volunteer information pre-events
  • Volunteer thank you
  • Annual affiliation.
Company Description
Special Olympics Ireland is a sports organisation for people with an intellectual disability. Through sport, athletes develop both physically and emotionally, they make new friends, realise their dreams, and know they can fit in. Special Olympics Ireland enables our athletes to achieve and win not only in sport but in life too. Special Olympics Ireland currently has almost 10,000 registered athletes participating in 15 sports in nearly 400 clubs throughout the island of Ireland. These athletes are supported by their families and a team of 30,000 volunteers who give of their time to help out at sporting and fundraising events.
  • Conducting the running queries for 50 graduate calls & mail outs
  • Administered Microsoft Excel updating 200 students information
  • Responsible for staff & student queries
  • Organising the daily running of digital skills academy office
  • Providing support to staff members.
  • Actively researching jobs for 200+ students in digital, graduate, general jobs & internships
  • Assisting the careers manager with follow up calls to 100 students
Company Description
Digital Skills Academy is an established, innovative leader in digital technology education for working professionals. Digital Skills Academy has a proven track record in rapid transformational skills development for our Corporate Client's workforce. We offer the world’s leading online International BSc Degree programmes in digital skills which develop tech-savvy business professionals and business-savvy tech talent. Our degree programmes are taken part-time by working professionals over a one year period, in flexible online delivery modes.
Developing talent for the 21st century workplace, the Academy’s digital technology, business and design programmes are designed to support participants to take advantage of the career opportunities in the International digital technology and media sector, where there are skills gaps and strong job prospects.

Online Advertising & Promotions

Jackpot Card Club
October 2012 to December 2013
Volunteer Work
Dublin
Ireland
  • Responsible for promoting new cash games for the whole week
  • Actively updating news on-line promotions & advertising games
  • Managing, organising new poker tournaments running from Monday to Thursday
  • Actively updating promotions on social media through Facebook notifying cash game players of the required hours needed to qualify for the final
  • Organising champions league final running for 3 month period only tournament winners can qualify for this tournament
  • Driving the Increased the number of pundits playing by 50%
  • Providing feedback to management & punters on the new games been implemented Ensuring the dates & times of each poker tournament & cash games at night
  • Organising the early bird chip for players who register before the tournament begins
  • Providing communication with staff on the information of the tournaments promoted
  • Actively recruited volunteers on social media to raise awareness for Dublin Simon Community.
Company Description
Jackpot card club is a gambling company. Since joining the company on a voluntary basis my responsibilities have included working with the manager of the poker department to discuss new ideas of promoting & advertising new games for current & new members to the club. This included getting on line feedback, surveys results back from management, staff & punters on the new ideas.

Parts Department Intern

McCoy Motors
September 2010 to February 2011
Internship
Dublin
Ireland
  • Actively answering twenty five phone calls from customer & client inquiries on toyota parts
  • Managing the delivery of stock & distributing the equipment in the stock room
  • Ensuring the sales & invoices match the parts sold at the end of each day before sending them off to finance department
  • Responsible for creating new number plates in the show room for customers
  • Working as part of an enthusiastic team within a fast paced office environment
  • Assisting employee inquires & customer inquiries on price quotes on tyres & parts
  • Merchandising stock by ensuring parts & tyres are price labelled
  • Handling the delivery of tyres & parts by ensuring each item is on the checklist
  • Driving sales by dealing with thirty customers questions on toyota parts and handing out receipts
  • Providing customer excellent service & smooth running of the shop floor
  • Arranging the order of toyota parts & tyres from suppliers for the next day
  • Organising direct support to eighty customers, assisting with questions and providing quotes.
Company Description
McCoy Motors is a motor company. Since joining the company on a six months internship my key responsibilities have included working with parts department, garage department & after-sales department in inquires, ordering, customer service orientated, finance department, etc. This includes dealing with unsatisfied customers & contacts over the counter, phone, employee satisfaction, re-ordering parts from competitors, preparing the documents to assist the supervisor, parts manager, finance manager & after-sales manager.

Parts Department Intern

McCoy Motors
February 2010
Internship
Dublin
Ireland
  • Actively answering twenty five phone calls from customer & client inquiries on toyota parts
  • Managing the delivery of stock & distributing the equipment in the stock room
  • Ensuring the sales & invoices match the parts sold at the end of each day before sending them off to finance department
  • Responsible for creating new number plates in the show room for customers
  • Working as part of an enthusiastic team within a fast paced office environment
  • Assisting employee inquires & customer inquiries on price quotes on tyres & parts
  • Merchandising stock by ensuring parts & tyres are price labelled
  • Handling the delivery of tyres & parts by ensuring each item is on the checklist
  • Driving sales by dealing with thirty customers questions on toyota parts and handing out receipts
  • Providing customer excellent service & smooth running of the shop floor
  • Arranging the order of toyota parts & tyres from suppliers for the next day
  • Organising direct support to eighty customers, assisting with questions and providing quotes.
Company Description
McCoy Motors is a motor company. Since joining the company on a six months internship my key responsibilities have included working with parts department, garage department & after-sales department in inquires, ordering, customer service orientated, finance department, etc. This includes dealing with unsatisfied customers & contacts over the counter, phone, employee satisfaction, re-ordering parts from competitors, preparing the documents to assist the supervisor, parts manager, finance manager & after-sales manager.