Desmond McCoy
Executive Officer at Trinity College Dublin
Dublin Ireland
Professional Status
Employed
Available
About Me
Hold BA Hons in HRM from National College of Ireland. 5 years experience in customer service, experience in volunteering, administration, HR. Volunteered for two of the biggest non-profit organisations Special Olympics Ireland & Society of St Vincent De Paul. NGO sector is my specialty & passion. In my spare time I Volunteer for the non-profit sector.
Specialties Include:
► Economics
► Microsoft Office
► HR
► Retail
► Administration
► Employee Engagement
Specialties Include:
► Economics
► Microsoft Office
► HR
► Retail
► Administration
► Employee Engagement
HR Officer
Intrum
May 2017
to August 2018
- Create and maintain all employee HR files
- Screen 40 CVs
- Arranging Interviews for vacant positions within the company
- Ensure all scanning & filing of HR documentation support as required to HR Manager
- Support payroll administration each month & to a high level of accuracy
- Ensure that all records in the HR system are kept up to date & accurate
- Support additional projects and adhoc work
- Ensure staff inventory is kept up to date on Microsoft Excel
- Provide all administration support as required for recruitment
- Stay updated on the organisations HR policies so as to answer queries from staff
- Liaising with managers & other departments
- Posting vacancies on jobs.ie
- Updating HR tracker - holiday & sick leave for 85 employees
- Prepping induction pack as required to HR manager for new hires
- Providing feedback to unsuccessful candidates
Senior Volunteer
SVP - Society of St. Vincent de Paul Ireland
Since July 2015
Volunteer Work
Dublin
Ireland
- Arranging all clothes are price labelled for customers & staff
- Actively greeting customers, offering advice to customers & assisting with clothing selection
- Merchandising stock & maintaining strong visual standards within the store
- Assisting employee inquiries on price checks for vintage clothing
- Working as part of an enthusiastic team within a fast paced fashion retail environment
- Providing customer excellent service & smooth running of the shop floor
- Driving sales up by 50% by operating the till & dealing with customers and handing out receipts
- Ensuring direct support to 80 customers, assisting with questions and providing quotes
- Handling 60 customer donations i.e. clothes, DVDs, books, cds
- Managing the delivery of stock & distributing the equipment in the sales areas
- Organising and storing the delivery of large amounts of stock on the shop floor.
HR Administrator
Comfort Keepers Ireland
July 2016
to May 2017
Full-time
Ireland
- Review 50 applications and CVs
- Organise and maintain records of 60 trainees
- Contributing to ad-hoc projects
- Conducting the running queries of 100 calls & mail outs
- Organising the daily running of Comfort Keepers office
- Carrying out reference checks 40 on applicants
Volunteer
Special Olympics Ireland
July 2015
to June 2016
Volunteer Work
Dublin
Ireland
- Assisting the regional development officer, clubs & soc's with volunteers to roles within the special Olympics Leinster programme (calls, mail-outs)
- Assisting volunteers to roles within the special Olympics Leinster programme
- Assisting the regional fundraising coordinator with volunteers for events i.e. annual collection day (calls)
- Conducting the input of 250 athlete forms
- Arranging assignment of athletes & volunteers to sports events & training
- Conducting the running queries for 150 volunteer calls & mail outs
- Ensuring athletes contact information is updated
- Instructed volunteers are notified of training & special Olympics functions
- Organising information packs for training, presentation & events
- Distributed the gathering equipment for sports events
- Responsible for the input of information to games management system for sports events
- Organised the daily running of special Olympics Leinster office
- Administered raiser's edge software package updating 50 athlete's information & photos:
- Families information
- Volunteer information pre-events
- Volunteer thank you
- Annual affiliation.
HR Administrator
Digital Skills Academy
March 2016
to May 2016
Internship
Dublin
Ireland
- Conducting the running queries for 50 graduate calls & mail outs
- Administered Microsoft Excel updating 200 students information
- Responsible for staff & student queries
- Organising the daily running of digital skills academy office
- Providing support to staff members.
- Actively researching jobs for 200+ students in digital, graduate, general jobs & internships
- Assisting the careers manager with follow up calls to 100 students
Online Advertising & Promotions
Jackpot Card Club
October 2012
to December 2013
Volunteer Work
Dublin
Ireland
- Responsible for promoting new cash games for the whole week
- Actively updating news on-line promotions & advertising games
- Managing, organising new poker tournaments running from Monday to Thursday
- Actively updating promotions on social media through Facebook notifying cash game players of the required hours needed to qualify for the final
- Organising champions league final running for 3 month period only tournament winners can qualify for this tournament
- Driving the Increased the number of pundits playing by 50%
- Providing feedback to management & punters on the new games been implemented Ensuring the dates & times of each poker tournament & cash games at night
- Organising the early bird chip for players who register before the tournament begins
- Providing communication with staff on the information of the tournaments promoted
- Actively recruited volunteers on social media to raise awareness for Dublin Simon Community.
Parts Department Intern
McCoy Motors
September 2010
to February 2011
Internship
Dublin
Ireland
- Actively answering twenty five phone calls from customer & client inquiries on toyota parts
- Managing the delivery of stock & distributing the equipment in the stock room
- Ensuring the sales & invoices match the parts sold at the end of each day before sending them off to finance department
- Responsible for creating new number plates in the show room for customers
- Working as part of an enthusiastic team within a fast paced office environment
- Assisting employee inquires & customer inquiries on price quotes on tyres & parts
- Merchandising stock by ensuring parts & tyres are price labelled
- Handling the delivery of tyres & parts by ensuring each item is on the checklist
- Driving sales by dealing with thirty customers questions on toyota parts and handing out receipts
- Providing customer excellent service & smooth running of the shop floor
- Arranging the order of toyota parts & tyres from suppliers for the next day
- Organising direct support to eighty customers, assisting with questions and providing quotes.
Parts Department Intern
McCoy Motors
February 2010
Internship
Dublin
Ireland
- Actively answering twenty five phone calls from customer & client inquiries on toyota parts
- Managing the delivery of stock & distributing the equipment in the stock room
- Ensuring the sales & invoices match the parts sold at the end of each day before sending them off to finance department
- Responsible for creating new number plates in the show room for customers
- Working as part of an enthusiastic team within a fast paced office environment
- Assisting employee inquires & customer inquiries on price quotes on tyres & parts
- Merchandising stock by ensuring parts & tyres are price labelled
- Handling the delivery of tyres & parts by ensuring each item is on the checklist
- Driving sales by dealing with thirty customers questions on toyota parts and handing out receipts
- Providing customer excellent service & smooth running of the shop floor
- Arranging the order of toyota parts & tyres from suppliers for the next day
- Organising direct support to eighty customers, assisting with questions and providing quotes.
Year 1: Business Law, Micro Economics, Marketing, Organisational Behaviour, Financial Accounting, Human Resources, Quantitative Analysis, Macro Economics.
Year 2: Employment Law - Contracts, Learning and Change in Organisations, Sociology of Work, Management Information Systems, Introduction to Industrial Relations, Management of the Employment Relationship, Introduction to Reward Management, Employment Law - Operation of Relationship Equality and Breakdown, Health & Safety.
Year 3: Strategic Management, Project Management, Economic & Social Policy, Contemporary Issues in Industrial Relations, Strategic HRM, Contemporary Issues in Reward Management, International Human Resource Management.
Year 2: Employment Law - Contracts, Learning and Change in Organisations, Sociology of Work, Management Information Systems, Introduction to Industrial Relations, Management of the Employment Relationship, Introduction to Reward Management, Employment Law - Operation of Relationship Equality and Breakdown, Health & Safety.
Year 3: Strategic Management, Project Management, Economic & Social Policy, Contemporary Issues in Industrial Relations, Strategic HRM, Contemporary Issues in Reward Management, International Human Resource Management.
Accounting, Communications, Work Placement, Law, Spread Sheets, Marketing Management, Business Management, Sales Presentations
Word Processing, Accounting, Communications, Applied Economics, Work Placement, Law, Spread Sheets, Business Administration, Funds.
- Communication
- Assisting volunteers to vacant roles
- Managing the new recruits
- Projects
- Charity Events
- Customer Satisfaction
- Customer Relations
- Customer retention
- Excel
- Word
- PowerPoint
- Volunteering
- Fundraising
- Leadership
- Raiser's Edge
- Cover Letters
- CVs
- Client Inquiries
- Interviews
- Recruiting
- Recruitment
- Consulting
- Negotiation
