Experienced and data-driven Site Reliability Engineering leader with a track record of building cross-functional, geodistributed DevOps teams. Skilled at defining and implementing SRE best practices, driving innovation, with a strong focus on uptime and customer experience.
My strong mix of development and operations skills, deep experience with AWS, and understanding of the interplay between software development and operations have enabled me to build and lead high-performing teams that drive business results.
Overview: Entry-level call center position responsible for fielding basic HR inquiries from over 50,000 Xerox staff.
Details:
Worked as part of a 16-person team acting as the first line of direct HR inquiry for Xerox personnel.
Managed the employee database and updated personnel information as needed.
Responded to court subpoenas for information as well as directives to garnish wages.
Assisted in the implementation of E-Time, a new payroll tracking and punchcard system.
Special participation on the Reduction-In-Force processing team; completed the processing and delivery of voluntary and involuntary layoff paperwork and rights notifications to impacted employees.
