Experienced and data-driven Site Reliability Engineering leader with a track record of building cross-functional, geodistributed DevOps teams. Skilled at defining and implementing SRE best practices, driving innovation, with a strong focus on uptime and customer experience.
My strong mix of development and operations skills, deep experience with AWS, and understanding of the interplay between software development and operations have enabled me to build and lead high-performing teams that drive business results.
Developed the Release and System Engineering teams from the ground up and matured Operations and Network Engineering. Built teams responsible for core system operations, automated infrastructure provisioning, application deployment, and incident response
Successfully led the migration of Alkami's privately hosted customer and corporate environments to AWS
Oversaw the maintenance of remaining corporate hardware, implementation of enterprise vulnerability management programs, and acted as the product owner for my teams
Ran the production certification for PCI/SOC 2 Type 2/SOX assessments, and led the technical response for gap item resolution
Created repeatable incident response and retrospective processes and automation used for all severity 1 and 2 incidents. Reduced MTTR, customer satisfaction, and data quality through the development of a custom Slack chatbot focused on incident response and client communications.
Implemented a robust monitoring program using NewRelic and ElasticSearch. Championed the use of Infrastructure as Code. Transformed the team from point and click system builders to developers who produced highly automated, repeatable, and thoroughly tested infrastructure
Modernized the release and deploy process by implementing identical infrastructure and deployment automation in all environments. Built self-service tooling to allow developers to deploy code and infrastructure easily, without direct access to systems. Scaled deployments to thousands of application releases per month
Championed best practices with the development and product organizations. Helped lead cross-functional incident reviews to drive action items and build strong data around areas of concern. Worked with product to use this data to drive focused technical debt paydown and rearchitecture, with quantifiable ROI
