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David Larrivee

Quality and Technology Professional

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David Larrivee
United States (Maine)
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Professional Status
Employed
Available
About Me
Dedicated career professional specializing in improving quality and value for internal and external customers using process control and technology deployment. Skilled problem solver utilizing a wide-ranging set of tools to identify root causes, mitigate waste and attain excellence. Systems thinker passionate about understanding the business context and leveraging a diverse skill set to amplify business performance. Demonstrated ability to develop partnerships with key business leaders and drive technical solutions in support of business strategy. Trusted leader and team member valued for operating with highest levels of integrity.
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Experiences
  • Responsible for oversight of all Quality Control and Quality Assurance functions.
  • Improved First-Pass Quality from 76% to 95% through LEAN / Six Sigma methodologies, surpassing benchmark.
  • Launched “Quality at the Source” Kaizen event to reduce testing costs and variability.
  • Reduced time spent troubleshooting in the laboratory by two-thirds.
  • Developed, deployed and maintained hardware and software platforms – manufacturing, calibration and QC.
  • Demonstrated products to Brazilian and US Government officials as well as industry thought leaders.
  • Trained and supported a diverse customer base of 1400+ deployments on five continents.
  • Assisted customers in adoption and use of technologies via phone, email, WebEx, Skype and in-person.
  • Oversaw all Technical Support staff activities, including training.
  • Analyzed data from customer inquiries and surveys to dramatically boost customer satisfaction ratings.
  • Deployed, upgraded and managed service for all phone and IT infrastructure.
  • Built network from two crosslinked PCs to 400+ fully integrated devices, expanding critical infrastructure to enable company growth.
  • Overhauled Internet gateway, email service, and mobile phone platforms.
  • Provided guidance to ~ 125 end-users in their use of all IT-based products.
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Resume created on DoYouBuzz