David Caroli
IT Implementation Manager
IT
Digital
Implementation
Manager
46 years old
London (SE154EE) United Kingdom
Professional Status
Employed
Available
About Me
A highly motivated and diligent individual with a proactive and confident attitude. So far in my career I have been able to demonstrate my reliability and dedication to my work as well as my keen appetite to learn. Solid IT skills deriving from administrative work and large database management experience.
IT Implementation Manager
Blackhawk Network Ltd
Since January 2018
Full-time
London
United Kingdom
- Lead new and existing clients through technical implementation, including the ability to guide them through application development, file transmission methods, file and message layouts as defined in established on-boarding processes and protocols.
- Overall responsibility for the successful planning, execution, monitoring, control and closure of all Technical tasks related to a client implementation.
- Efficient and effective throughput of IT implementation service delivery projects for timely revenue recognition and maximum customer satisfaction.
- Collaborate with Engineering resources; act as the first layer gateway, ensuring efficient use of BHN engineering resources by providing to clients clear and confident direction around specification content and development direction.
- Demonstrate an ability to interpret and understand customer’s software / system requirements.
- Responsible for the identification and development of solutions; taking part in system, application and process design, with delivery in meeting BHN and client business specifications.
- Interface with both external partners and internal resources providing the highest level of Customer Service.
- Research implementation issues and proposes customer specific resolution.
IT Implementation Analyst (UK)
Blackhawk Network Ltd
November 2016
to December 2017
- Execution of product testing routines according to existing scripts at the three key stages of production
- Log results into central repository and issue approvals/rejections to the Product Implementation Manager, with supporting documentation
- Follow up technical issues with 3rd party technology partners
- Manage the inbound/outbound flow of testing collateral (cards) and instigate improvements in the management and storage of that collateral
- Perform ad-hoc testing duties as appropriate
- Validate Testing transactions with Distribution Retailers
Data Administrator
Epsilon Abacus (UK)
March 2016
to November 2016
- Management of the data arrivals process and notification to stakeholders of data availability
- Production of the daily data load schedule
- Management and setting up of SFTP users and passwords for clients
- Liaising with relevant teams to ensure the timely and accurate loading of client data
- Work with Model Solutions and Client Services to ensure data is shipped to our clients in accordance with order specifications, using various data systems
- Maintenance and management of client information
- Updating of weekly MISinformation
- Acceptance of, scheduling and the internal management of orders received from Client Services, dealing with order queries and requirements
- Fulfilment of orders in accordance with client requirements and performing quality checks on outgoing data
Database Executive
Blackhawk Network
December 2015
to February 2016
Temporary Work
London
United Kingdom
- Updating database records of gift cards
- Reading SQL Server Logs information about transactions
- Manage the database using dedicated software (Ribs)
Delivery Assistant
Tiffany & Co
October 2015
to December 2015
Temporary Work
London
United Kingdom
- Record and processing online orders using dedicated software (Shadow)
- Ensuring correct allocation of the packages for subsequent delivery
- Set up delivery with appropriate couriers (Fedex or Royal Mail)
Marketing assistant
Livinglondon.com
September 2014
to June 2015
Temporary Replacement
London
United Kingdom
- Promoting the business services using social media, mainly (but not limited to) Facebook and Twitter
- Maintaining and updating information on our website
- Developing client relationships within the property industry
- Ensuring the marketing message is delivered to clients
Database administrator and external relationship manager
ASL RM/A (National Health Service), Local Authority
January 2009
to January 2013
Full-time
Rome
Italy
- Registering patients with GPs and updating patient contact database
- Booking in patients and updating computerised records using dedicated CRM software (Italian NHS internal software)
- Organising files for the daily appointments
- Dealing with telephone enquiries, including confirming appointments and giving directions
- Communication with embassies, non-profit organizations and migrants, in order to guarantee their access to health services
- Preparation and development of audio / video material through Adobe Premiere
- Development of services and products for the web page www.romalive.org
- Writing articles for two monthly magazines: "ROMALIVE" and "EURTORRINO”
MSc in Organisation and Marketing for Business Communication
'Sapienza' University of Rome
January 2009
to January 2011
Master thesis: "The middle management"
2:1
2:1
Graduation thesis: "Advertising management"
2:1
2:1
(Italian Association for Informatics and Automatic Calculation),
Mezzelani Center, Rome – Italy
Mezzelani Center, Rome – Italy
Skills
Personal
- Accountable
- Analytical
- Problem solving
- good team player
- able to work under pressure
- deadline and delivery driven
- Professional
Computer
- SoupUI (digital API)
- SQL
- Data Mining
- Relational Database
- database Queries
- Office Suite
Marketing
- Marketing strategy
- Capacity of thinking out of the box
- Visionary
Language
- Italian (native)
- English (professional)
- Spanish (elementary)
