A highly motivated and diligent individual with a proactive and confident attitude. So far in my career I have been able to demonstrate my reliability and dedication to my work as well as my keen appetite to learn. Solid IT skills deriving from administrative work and large database management experience.
Lead new and existing clients through technical implementation, including the ability to guide them through application development, file transmission methods, file and message layouts as defined in established on-boarding processes and protocols.
Overall responsibility for the successful planning, execution, monitoring, control and closure of all Technical tasks related to a client implementation.
Efficient and effective throughput of IT implementation service delivery projects for timely revenue recognition and maximum customer satisfaction.
Collaborate with Engineering resources; act as the first layer gateway, ensuring efficient use of BHN engineering resources by providing to clients clear and confident direction around specification content and development direction.
Demonstrate an ability to interpret and understand customer’s software / system requirements.
Responsible for the identification and development of solutions; taking part in system, application and process design, with delivery in meeting BHN and client business specifications.
Interface with both external partners and internal resources providing the highest level of Customer Service.
Research implementation issues and proposes customer specific resolution.
Management of the data arrivals process and notification to stakeholders of data availability
Production of the daily data load schedule
Management and setting up of SFTP users and passwords for clients
Liaising with relevant teams to ensure the timely and accurate loading of client data
Work with Model Solutions and Client Services to ensure data is shipped to our clients in accordance with order specifications, using various data systems
Maintenance and management of client information
Updating of weekly MISinformation
Acceptance of, scheduling and the internal management of orders received from Client Services, dealing with order queries and requirements
Fulfilment of orders in accordance with client requirements and performing quality checks on outgoing data
