Lead a team of 20 I.T staff in Mountain View, CA and Prague, Czech Republic
Provide first through third level technical and troubleshooting support for internal users on the following: desktop hardware and software, operating systems, application, system access/password, database access, printing and network connectivity issues.
Conceptualized, managed, set up, and implemented an automatic data backup system for over 300 Apple Mac's using a complex NAS server. This ensures data is safe should there be a corruption of a hard drive, data loss etc. the server itself also has a backup system.
Designed and distributed high quality "How To" guide's and interactive video's for Cisco platforms, Cisco systems, Outlook, Office 365, Time Machine, Adobe suites and more. The guide were distributed and used by over 400 people in 2 different languages and several countries, cutting down I.T Helpdesk traffic by 35%
