Provide day-to-day white glove process and technical support to high touch, high value corporate executives such as the CEO, for internal desktop systems software and hardware, application training, and overall incident ownership and management.
Leverage 3rd party and parent company Information Technology resources when needed to resolve issues.
Update and maintain Service-Now (ITIL) from an administrative level.
Liaise with Enterprise Engineering, Telecom Engineering and Security teams to find the best solutions to end user and back end issues.
Maintain 90%+ SLA for all Incident tickets and following up with other teams to ensure agreements are met.
IT Hardware: Maintain, repair and order equipment to maintain peak organization efficiency.
Troubleshooting 3G-4G, 4G-LTE mobile hotspots, laptop modems
Setup and configure cloud-based solutions such as Druva, Box, Dropbox and iCloud
