Contact Center Supervisor @ KRUK S.A. — Daniel Mecinski

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Resume created on DoYouBuzz

Experiences

- Outbound and inbound call traffic monitoring of CC using Avaya tools;
- Keeping the optimum staff level among areas/teams in accordance to call distribution and peak points;
- CC Advisors work time schedule maintenance;
- Internal trainings;
- Optimization of IT tools available for CC;
- Keeping the CC regulation up to date and respected;
- Developement of new types of CC activity reporting.