Daniel Mecinski
Head of Call Center
41 years old
Driving License
Wroclaw Poland
Professional Status
Employed
Available
Head of Call Center
Kruk Ceska a Slovenska s.r.o.
Since April 2016
- Management of staff in the department, ensuring that their performance is monitored and that staff have opportunities for development and training, in accordance with company staffing and equal opportunities policies.
- Management of staff in the department, ensuring that their performance is monitored and that staff have opportunities for development and training, in accordance with company staffing and equal opportunities policies.
- Allocating duties and resources appropriately to the knowledge and skills
- Allocating duties and resources appropriately to the knowledge and skills
- Establishing strategy for recruitment, probation and mentoring of new staff in the department in accordance with company policies
- Establishing strategy for recruitment, probation and mentoring of new staff in the department in accordance with company policies
- Setting and monitor the long time perspective goals and strategies for the department
- Setting and monitor the long time perspective goals and strategies for the department
- Setting objectives and priorities for the department
- Setting objectives and priorities for the department
- Managing financial, staffing and other resources effectively and efficiently within the assigned budget and other agreed parameters, to ensure achievement of the company's strategy and compliance with financial and other controls
- Managing financial, staffing and other resources effectively and efficiently within the assigned budget and other agreed parameters, to ensure achievement of the company's strategy and compliance with financial and other controls
- Ensuring that the department fulfils its esponsibilities, goals and observes the company's policies and procedures
- Ensuring that the department fulfils its esponsibilities, goals and observes the company's policies and procedures
- Developing interdisciplinary activities with other departments
- Developing interdisciplinary activities with other departments
- Developing international cooperation between relevant departments
- Developing international cooperation between relevant departments
- Ensuring effective and efficient communication within the department
- Ensuring effective and efficient communication within the department
- Initiating, developing and implementing new processes among department activity
- Initiating, developing and implementing new processes among department activity
- In accordance to set strategy and objectives monitor market to sustain up-to-date services for the department
- In accordance to set strategy and objectives monitor market to sustain up-to-date services for the department
- Creating and developing a culture of International cooperation
- Creating and developing a culture of International cooperation
- Projects Management
- Projects Management
- Managing both business lines among the departmeny (purchased and servicing)
- Managing both business lines among the departmeny (purchased and servicing)
Head of Amicable Proceedings Department
Kruk Romania
July 2014
to April 2016
Full-time
Bucharest
Romania
- Management of staff in the department, ensuring that their performance is monitored and that staff have opportunities for development and training, in accordance with company staffing and equal opportunities policies.
- Allocating duties and resources appropriately to the knowledge and skills
- Establishing strategy for recruitment, probation and mentoring of new staff in the department in accordance with company policies
- Setting and monitor the long time perspective goals and strategies for the department
- Setting objectives and priorities for the department
- Managing financial, staffing and other resources effectively and efficiently within the assigned budget and other agreed parameters, to ensure achievement of the company's strategy and compliance with financial and other controls
- Ensuring that the department fulfils its esponsibilities, goals and observes the company's policies and procedures
- Developing interdisciplinary activities with other departments
- Developing international cooperation between relevant departments
- Ensuring effective and efficient communication within the department
- Initiating, developing and implementing new processes among department activity
- In accordance to set strategy and objectives monitor market to sustain up-to-date services for the department
- Creating and developing a culture of International cooperation
- Projects Management
- Management of staff in the department, ensuring that their performance is monitored and that staff have opportunities for development and training, in accordance with company staffing and equal opportunities policies.
Developement Manager
KRUK S.A.
February 2014
to June 2014
Full-time
Szczawno-Zdroj
Poland
- International Contact Center processes optimisation;
- International unification of Contact Center standards of work;
- Implementation of new collection tools increasing work and cost efficiency;
- Contact Center staff developement.
- International Contact Center processes optimisation;
Collection Process Support Specialist
KRUK S.A.
February 2012
to February 2014
Freelancer
Szczawno-Zdroj
United Kingdom
- Avaya PDS maintenance\administration
- Call Center detailed phone process optimization
- Debt collection process optimization
- Performing internal and external trainings (Poland/Czech Republic/Romania)
- Maintaining Call Center continuity of work
- Preparing/testing/implementing new tools for Call Center and Operations
- Reporting and recommending solutions for outgoing campaigns
- Implementations of Avaya PDS in outside branches
- Recommending solutions directed to cutting phone costs.
- Avaya PDS maintenance\administration
Contact Center Supervisor
KRUK S.A.
October 2010
to February 2012
Full-time
Walbrzych
Poland
- Outbound and inbound call traffic monitoring of CC using Avaya tools;
- Keeping the optimum staff level among areas/teams in accordance to call distribution and peak points;
- CC Advisors work time schedule maintenance;
- Internal trainings;
- Optimization of IT tools available for CC;
- Keeping the CC regulation up to date and respected;
- Developement of new types of CC activity reporting.
- Outbound and inbound call traffic monitoring of CC using Avaya tools;
Team Leader
KRUK S.A.
July 2008
to October 2010
Full-time
Walbrzych
Portugal
- Managing a team of 20 employees;
- Performing coaching sessions, team buildings and workshops;
- Performing internal trainings and recruitments;
- Analysis of the results and planning activities based on the deviations;
- Creation and developement of processes implemented in the area of activity together with Product Managers.
- Managing a team of 20 employees;
-
Polish (Native)
Expert
-
English - C1 (Advanced)
Advanced
-
German - A2 (Beginner)
Notions
- Internal Trainer
- Coaching
- Covey - Leadership
- Covey - 7 habits of highly effective people
- SQL Databases
- Yellow Six Sigma Belt
- Green Six Sigma Belt (ongoing certification)
