Motivated problem solver with a proven ability to manage day-to-day financial, technological, and labor operations while overcoming obstacles and improving the work environment for customers and employees on both the business and the technology sides of a company. Additionally, a customer service expert experienced in management, leadership, and marketing.
Barista: Managed tip distribution for store. Trained new baristas. Led efforts to improve customer service, resulting in a rise in customer satisfaction scores from 75% to 93% in two months.
Shift Supervisor: Trained new baristas. Supervised baristas, oversaw inventory, and reported inventory status. Tracked, recorded, and reported store's daily financial performance.
