Daniel Carr
Management Information Systems (MIS) & International Business
Employed
Unavailable
Motivated problem solver with a proven ability to manage day-to-day financial, technological, and labor operations while overcoming obstacles and improving the work environment for customers and employees on both the business and the technology sides of a company. Additionally, a customer service expert experienced in management, leadership, and marketing.
BBA, Management Information Systems (MIS) & International Business
Baylor University
August 2015
to May 2018
Hankamer School of Business, Baylor University.
Customer Service Representative (CSR)
SimpleBills
Since August 2017
- Answer phones and respond to emails to address customer concerns.
- Solve a wide-range of problems for customers and staff members alike.
- Communicate solutions to customers and staff.
Internal Audit & Financial Advisory Technology (IAFA Tech) Intern
Protiviti
June 2017
to August 2017
- Tested ITGCs during interim testing on major IT SOX and IT MAR engagements.
- Analyzed network security design in an Internal Network Security Management Audit.
- Composed work papers, walkthroughs, and test sheets for a variety of systems, controls, and clients.
- Interacted with client personnel via email and in-person to request and confirm evidence for control testing.
- Mapped systems and system relations in Visio.
- Collaborated with teams working on SOX, MAR, and Internal Network Security Management audits.
Leasing Agent / IT Director
Domain at Waco (Student Housing)
October 2015
to June 2017
- Marketed and sold student housing leases.
- Assembled and issued leases and legal documents.
- Analyzed, programmed, and monitored keys (and key activity), gates, and electronic locks.
- Created spreadsheets in Excel and stored in the cloud for effective, accessible, and secure data storage.
- Solved a wide-range of problems for current community members, staff, and management alike.
Barista / Shift Supervisor
Starbucks
May 2013
to October 2015
- Barista:
Managed tip distribution for store.
Trained new baristas.
Led efforts to improve customer service, resulting in a rise in customer satisfaction scores from 75% to 93% in two months. - Shift Supervisor:
Trained new baristas.
Supervised baristas, oversaw inventory, and reported inventory status.
Tracked, recorded, and reported store's daily financial performance.
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Office Suite (Word, Excel, Access, PowerPoint)
Advanced
-
Visio 2016
Advanced
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SQL Server 2014 Enterprise
Good
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Wireshark
Advanced
-
Zenmap
Advanced
-
Nmap
Advanced
-
Metasploit
Good
-
SET
Good
-
Terminal
Good
-
C#
Good
-
Visual Basic
Good
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MSSQL
Intermediate
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HTML
Intermediate
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CSS
Intermediate
-
Python
Intermediate
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Limited working proficiency in the Russian language
Good
