Diala Douedari
Business Administration
Employed
Available
Supervisor Customer Service
QNB bank
October 2011
to November 2017
- Promoted within one year and often received top performance award and recognition.
- Establish and maintain relationships with individual and business customers.
- Manage and oversee the flow of cash and financial instruments.
- Establish procedures for custody of assets, records, loan collaterals, and securities for safekeeping.
- Review collection reports to determine the status of collections and amounts of outstanding balance.
- Evaluate employee job performance and conformance to bank regulations and recommend appropriate personnel action.
Personal Banker
QNB bank
May 2010
to October 2011
- Focusing on building lifelong relationship with customers, both consumer and businesses.
- Manage new and existing clients' personal banking needs by applying financial credit principles to actively asses their life stage needs and provide appropriate banking solutions.
- Refer clients to investment, retirement and credit solutions to help them meet their evolving banking needs.
- Respond to customer complaints.
- Prepare and submit loans documentations to the underwriters.
Basmet Amal Charity Association for Down Syndrome and Autism
Basmet Amal Charity Association
2011
to 2016
- Volunteer
