Reliable and punctual person with more than 3 years experience in retail and about 2 years of hotel experience. Extensive background in customer service and sales. Great about helping customers and creating a good and positive experience. Very eager to learn and will push to learn new tasks quickly. Very good at communicating with coworkers to make the work place positive. Showed amazing work ethic and great customer service the first year of working at Magnolia Bakery. Was then promoted to a Customer Service Representative position and quickly learned the position in a short time.
Answer all incoming phone calls and transfer to correct department.
Assist guests with making reservations.
Check guests in and out of the hotel.
Complete reports for the day which consist of making keys for groups, staying informed of VIP guests, and completing credit limit to ensure payments are received.
Address any complaints and make it right.
Enter work orders or guest requests into Guestware. Communicate with other departments such as housekeeping and engineering to make sure work orders are completed.
