Reliable and punctual person with more than 3 years experience in retail and about 2 years of hotel experience. Extensive background in customer service and sales. Great about helping customers and creating a good and positive experience. Very eager to learn and will push to learn new tasks quickly. Very good at communicating with coworkers to make the work place positive. Showed amazing work ethic and great customer service the first year of working at Magnolia Bakery. Was then promoted to a Customer Service Representative position and quickly learned the position in a short time.
Responsible for handling customers information including phone numbers, credit cards, and emails. In charge of taking orders in house or on the phone and managing accounts. Give good customer service and up sell on any items. Ice cupcakes and manage waste. Knowledge of all products and how to make coffee drinks (Barista). Keeping stations clean and replenishing products. Started as counter staff and received promotion for CSR (Customer Service Representative).
