Reliable and punctual person with more than 3 years experience in retail and about 2 years of hotel experience. Extensive background in customer service and sales. Great about helping customers and creating a good and positive experience. Very eager to learn and will push to learn new tasks quickly. Very good at communicating with coworkers to make the work place positive. Showed amazing work ethic and great customer service the first year of working at Magnolia Bakery. Was then promoted to a Customer Service Representative position and quickly learned the position in a short time.
Answer all incoming phone calls to the hotel and transfer calls to the correct departments. Inform guests of any events taking place at the hotel. Answer all guest questions regarding the hotel. Make changes to reservations, refund guests, and send out folios.
