Diana Ramos
Guest Services
Professional Status
Employed
Available
About Me
Reliable and punctual person with more than 3 years experience in retail and about 2 years of hotel experience. Extensive background in customer service and sales. Great about helping customers and creating a good and positive experience. Very eager to learn and will push to learn new tasks quickly. Very good at communicating with coworkers to make the work place positive. Showed amazing work ethic and great customer service the first year of working at Magnolia Bakery. Was then promoted to a Customer Service Representative position and quickly learned the position in a short time.
Front Desk Agent
Hilton Checkers
Since October 2017
- Check guests in and out of the property.
- Knowledge of OnQ and Micros.
- Answer incoming calls and assist guests with requests.
- Take and submit room service orders with Micros.
- Check credit card balances to ensure payments are secure.
Front Desk Agent
Radisson USC
February 2016
to September 2017
Los Angeles
United States - California
- Answer all incoming phone calls and transfer to correct department.
- Assist guests with making reservations.
- Check guests in and out of the hotel.
- Complete reports for the day which consist of making keys for groups, staying informed of VIP guests, and completing credit limit to ensure payments are received.
- Address any complaints and make it right.
- Enter work orders or guest requests into Guestware. Communicate with other departments such as housekeeping and engineering to make sure work orders are completed.
- Knowledgeable of the Opera system.
PBX Operator
Hotel Figueroa
June 2015
to December 2015
Full-time
Los Angeles
United States - California
- Answer all incoming phone calls to the hotel and transfer calls to the correct departments. Inform guests of any events taking place at the hotel. Answer all guest questions regarding the hotel. Make changes to reservations, refund guests, and send out folios.
Customer Service Representative/ Counter Staff
Magnolia Bakery
August 2012
to June 2015
Los Angeles
United States - California
- Responsible for handling customers information including phone numbers, credit cards, and emails. In charge of taking orders in house or on the phone and managing accounts. Give good customer service and up sell on any items. Ice cupcakes and manage waste. Knowledge of all products and how to make coffee drinks (Barista). Keeping stations clean and replenishing products. Started as counter staff and received promotion for CSR (Customer Service Representative).
Sales Associate
Aeropostale
November 2010
to August 2012
Glendale
United States - California
- Responsible for greeting every customer and giving the best customer service. Kept cash register clean and handled money efficiently. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Sales Associate
Forever 21
October 2009
to February 2010
Glendale
United States - California
- Was in charge of restocking the sales floor and providing great customer service.
- Listening skills
- Strong communication
- Solid problem solver
- Calm under pressure
- Cash handling accuracy
- Organized
- Reliable and punctual
- Time Management
- Fast learner
- Internet Savvy
- Excellent multi-tasker
- Intermediate knowledge of German
