Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity. Resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.
Front Office Agent (Welcomer)
Pullman Vung Tau
October 2017
to April 2018
- Welcoming guests arriving in the hotel.
- Always being ready to assist guests with any requests.
- Taking guests' complaints and ensuring that adequate measures are taken to solve them.
- Working as an Receptionist (check-in and check-out procedures) in the V.I.P area only.
- Doing all the documents to connect with Housekeeping and F&B outlets in order to prepare special amenities for guests, especially for V.I.P guests.
- Deeply taking care of guests during their stay in the hotel and coordinate with other departments to obtain the guests' satisfaction.
Consultant for a Wedding Reception
The Valentine's Wedding and Event
November 2016
to September 2017
- Meeting customers to introduce and provide information on services of the company
- Educating customers on the best services that suit their needs.
- Helping potential customers discover the best solution to ensure that the customers’ needs are fulfilled; dealing the price with customers and then closing sales.
- Making sales calls to existing and potential clients and constantly seek opportunities to develop sales and marketing techniques.
- Building lasting relationships with customers and ensuring that they feel satisfied with their purchases.
Personal Assistant for CTO
Taembe.com
April 2016
to October 2016
- Organising and maintaining diaries and making appointments.
- Dealing with incoming email, often corresponding on behalf of my manager.
- Producing documents, briefing papers and reports.
- Screening phone calls, enquiries and requests, and handling them when appropriate.
- Helping Marketing staff to run advertisements on Facebook
- Assisting CTO in running a particular software to complete Monthly Sales Report
Bachelor's Degree in Business English.
Degree Classification: Good
Business English Certificate: Level B2
Degree Classification: Good
Business English Certificate: Level B2
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Microsoft Office
Advanced
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Teamwork
Advanced
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Planning and Scheduling
Advanced
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Communication
Advanced
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Business Email Writing
Good
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Organising
Good
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Time-management
Good
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Vietnamese
Advanced
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English
Advanced
