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PHẠM TRÚC
PHƯƠNG
Curriculum Vitae
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30 years old
Ho Chi Minh City Vietnam
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Professional Status
Available soon
Open to opportunities
About Me
I graduated from Van Lang University. I'm a young, dynamic and enthusiastic person with nearly 2 years' experience of Sales Executive at Dai Viet Group and 6 months' experience of Customer Service Agent at Bitbox Group.
Resume created on DoYouBuzz
Experiences
Customer Service Agent
Bitbox Co., LTD
June 2018 to January 2019
Acknowledging and resolving customer complaints
Communicating with customers through various channels
Preparing and distributing customer activity reports
Follow up on customer interactions
Sales Executive
Dai Viet Investment and Technology JSC
August 2016 to May 2018
Searching for potential customers and extending database
Persuading customers to use the services
Developing customer care, maintain and develop good relationship with customers
Create detailed proposal documents to the customers
Training several sales staff
Translator Intern
Master Service Co., Ltd
February 2016 to April 2016
Translate documents from Vietnamese language to English and vice versa
Proofread documents that has been translated
Call Center Agent
Vietnam Lotteria Co., Ltd
July 2015 to February 2017
Receiving home service delivery’s orders
Answering calls and providing service information
Managing and resolving customers’ complaints
Education
Bachelor of English
Van Lang University
September 2012 to June 2016
Major in business English
Certificate of Customs – Importing/Exporting Essentials
University of Economics HCMC
July 2015 to November 2015
Skills
Personal qualities
Communication
Good
Customer Service
Advanced
Quick to pick up new skills
Advanced
Ability to Work Under Pressure
Advanced
Teamwork
Advanced
Eager to learn from others
Advanced
Technological Proficiencies
Microsoft Office
Microsoft PowerPoint
Microsoft Excel