Highly skilled Services/Project manager with over 15 years of experience developing and executing business support strategies in alignment with corporate objectives. Experienced leader of multicultural cross-functional teams with emphasis on customer satisfaction and operational improvement. Experienced in total quality management principles that has delivered process improvements that improve customer satisfaction and reduce costs. Certified Project Management Professional with over 15 years of experience in applying project management principles to complex projects. Leader and key contributor in wide-range of projects including business strategy development, software development & introduction, and process development & simplification projects (including Six Sigma and Kaizen-Lean methodologies). Excellent verbal and written communication skills both in English and Hungarian.
Specialties: Experienced implementer of global service contracts, new customer onboarding, process development and change management projects. Seamless and consistent round-the-clock service delivery through multicultural virtual teams in an SSC environment.
Strengths: Building relationship and trust with customers. Process improvement, methodology development. Establishing, integrating and managing multicultural geographically dispersed teams. Key contributor and effective leader in change management activities.
Responsible for customer engagement and for establishing a competent application support team that can acquire knowledge from current support staff. Manage application support transition from planning through knowledge transfer including go live until the end of stabilization. Then responsible for day to day application support activities, SLA and KPI management and operation reviews with the customer.
Company Description
Wipro is a leading global information technology, consulting and business process services company. The company harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship with over 160,000 dedicated employees serving clients across six continents.
