Experience — Cristina Spelta

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Experiences

General English courses, from A2 to C2 students, preparing for the different Cambridge Exams, Trinity exams and IELTS. Business English courses (currently to B1, B2 and C1 students). 30 hours per week.

Company website

http://www.yorkidiomas.com/

18 lessons a week of 50 minutes each, delivered to kindergarten and primary students. Age groups: 3-5; 6-10. Interactive, dynamic and game-based lessons.

Account Specialist-English (Northern Europe, UK&Ireland), Italy, Spain and Portugal

Getty Images International

September 2015 to July 2016

Full-time

Dublin

Ireland

Handle queries during the pre-sale and post-sale phases, delivering high-standard account support, in terms of license use, commercial, promotional and editorial employment of images, illustrations and multimedia content, mostly to advertising agencies, web publishers and freelance photographers and artists.

Sales Representative- Supply Acquisition Specialist- Italian Market

Airbnb

March 2015 to September 2015

Temporary Work

Dublin

Ireland

RESPONSIBILITIES: Between 60 and 70 outbound calls per day to generate new leads, presenting and promoting the product to bring new clients on board; identify opportunities and build our host & guest network; Maintain and manage a portfolio of 1000 existing clients: Upselling.

RESPONSIBILITIES: General and Business English training course to the staff of national and international companies based in Milan, including Société Generale, Zimmer, Willis, Falck Renewables, SD Group and ING Direct

RESPONSIBILITIES: English for children (4-12 years), private and group classes during the afternoon time. ECD module followed.

Sales Representative-Customer Care Specialist

LANGUAGEBOOKINGS

August 2012 to July 2013

Internship

Barcelona

Spain

RESPONSIBILITIES: Selling different types of educational trips abroad and different types of accommodation abroad by email and on the phone.
Customer Care Specialist: responsible for taking care of all the customers' inquiries coming through by phone or email, using four languages simultaneously (English, Italian, Spanish and Portuguese)

RESPONSIBILITIES: Managing coordinator of budget, expenses and contracts of a residence for elderly people

RESPONSIBILITIES: Management of 5 different timetables to fit in all the service users’activities
Training courses on Health&Safety, Management of stressful situations at work and How to
recognize and report Abuse&Harrassment at work

RESPONSIBILITIES: Assistant organizer of events and social activities for people with mild learning disabilities.

Italian and English lessons delivered to disrupted children and adolescents, within voluntary programme I took, in collaboration with a religious centre.

RESPONSIBILITIES: University tutor for a group of 30 Chinese students twice a week for a 2 hour lesson.