Results-driven business development manager with 6 years of experience in sales, communication and events within the luxury and fashion industry.
Persistent, energetic with good interpersonal and communication skills who is renowned for her high standards of service and customer satisfaction. Professional with a proven track record of achieving targets in a competitive environment, able to nature relationships with existing clients and to develop new business opportunities through an enthusiastic approach to direct sales. Objective: Being engaged in the development and success of a company which operates in a fast-moving environment and values passion, positivity, integrity and hard work.
Mission: Business development, customer service, communication and administrative management at the store
Participation in sales target achievement (1 mio € / year).
POS management: control of transactions, inventory management, after-sales service, reporting (KPIs), CRM, scheduling, management, coaching and training of sales team.
Assisted customer with the highest quality customer service and encouraged customer loyalty (management of special orders and VIP customers).
Ensuring perfect brand image at the store according to the topics and rules of merchandising.
Promoted brand image and participation in the organization of events at the store.
Mission: Organization, full management and control of Privé Showroom
Participation in the organization of Haute Couture shows, exhibitions, cocktails & dinners.
International event coordination.
Managed and controlled collections (shootings, celebrity endorsement, ATA carnet…).
Maintained customer relations and sales.
Coordinated and participated in staff recruitment and training.
Followed-up on orders, manufacturing process, deliveries and billing.
Sales analysis.
Maintained logistics and administrative management in the showroom
Developed communication tools (STD, invitations, flyers, gifts…).
Collaboration with all of the departments involved in the organization of events (Communication, Press, Workshop, Supply Chain, Logistics, Accounting).
