With 15 years of experience in the fields of Hospitality and DMC (Destination Management Company) I acquired strong organisational and commercial skills. Dynamic, rigorous, I show leadership teams and put my expertise at the service of the company.
Marketing, Sales & Clients: Build & maintain relationships with International Agents, design proposals according to Agent requests, prepare presentation for MICE fairs and Trade shows Point of contact with MICE & Events clients and suppliers Monitoring competitor activity. Quotations & Administration: Manage quotation from A to Z, send proposal to client and secure it. Operations: Preparation of all documents. pre-check & coordination of all services. Planning & development: Development of new products & MICE programs, preparation & presentation of statistics Developing & maintaining a network of key suppliers with third party contract finalisation. Budget management & revenue : Effective financial management of confirmed files Invoicing, Revenue control, creditor control, full responsible for budgets
Sales: Maintain contacts on Dutch market and develop new contacts on Scandinavian market Settle and develop CRM support desk Look for new contracts for French market Products development: Market & portfolio analysis. Be up-to date with new tendencies and tourism trends, have good understanding of the distributors needs and characteristics and a perfect knowledge of market trends and added values for an inbound tour operator. Create and develop new itineraries in South Africa Management: Manage crisis and emergency management towards clients; Provide leadership and assistance to the sales team (4 pax) in case of crisis with their clients
Sales: Devise sales strategies and improve sales activities Develop & follow up sales leads. Acquire new clients Be aware of market Trends and competitors activities Operations: Quality management Financial: Achieve KPI's of my market team Margin & booking control HR: Plan staff requirements according to budget interview, train & motivate staff Establish clear targets ans carry out annual performance appraisals
Project management of top global accounts and acquisition of new accounts. Management of international client across Africa. Handling portfolio key accounts. Implementation marketing and sales strategy for MICE department. Budgeting, invoicing and reconciliation including cost saving reporting. Provide to the clients a top quality level of service resulting in an exceptional travel experience. Creativity - innovation - commitment with the client. Build and sustain solid relationships with clients and industry. Tour leading.
End to end project management. Venue finding, presentation and recommendation. Client administration (project agreements, purchase orders, cash flow). Sourcing, negotiation and contracting. Supplier management. Staff planning and management. Project reporting to client teams. Provision of on site overview plans & running order. Budgeting, invoicing and reconciliation including cost saving reporting. Running groups.
30 to 40 projects per year - 50 to 3000 pax Ensure all sales opportunities and future leads are followed. Develops and plan special sale activities and promotion. Coordinate activities related to booked business with other departments. In charge of MICE section for Mercure and Novotel brands at ACCOR MOUNTAIN. Organize and Conducts on site client inspection. End to end project management. Assists in the development of annual sales goals. Running groups.
Responsible for executing the reservation system (TARS). Training the hotel staff to use management systems. Work closely with the reservation team to ensure the correct availability of room inventory across all distribution channels. Ensure that all hotel rates and package are correctly loaded across all distribution channels. Liaise with sales, marketing and conferencing to ensure effective communication of all current rates and packages.
900 to 1300 clients per day. Coordinate the day to day operational and administrative tasks for groups. Refreshing and maintaining the customer data base. Take over projects at the request of management: create promotions and advertise them. organising events at the Brasserie (first of may, day of love, Easter...)
