Coussieu Delphine - Events manager

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Experiences

Marketing, Sales & Clients:
Build & maintain relationships with International Agents, design proposals according to Agent requests, prepare presentation for MICE fairs and Trade shows
Point of contact with MICE & Events clients and suppliers
Monitoring competitor activity.
Quotations & Administration:
Manage quotation from A to Z, send proposal to client and secure it.
Operations:
Preparation of all documents. pre-check & coordination of all services.
Planning & development:
Development of new products & MICE programs, preparation & presentation of statistics
Developing & maintaining a network of key suppliers with third party contract finalisation.
Budget management & revenue :
Effective financial management of confirmed files
Invoicing, Revenue control, creditor control, full responsible for budgets

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Sales:
Maintain contacts on Dutch market and develop new contacts on Scandinavian market
Settle and develop CRM support desk
Look for new contracts for French market
Products development:
Market & portfolio analysis. Be up-to date with new tendencies and tourism
trends, have good understanding of the distributors needs and characteristics and a
perfect knowledge of market trends and added values for an inbound tour
operator.
Create and develop new itineraries in South Africa
Management:
Manage crisis and emergency management towards clients;
Provide leadership and assistance to the sales team (4 pax) in case of crisis with their
clients

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Sales:
Devise sales strategies and improve sales activities
Develop & follow up sales leads. Acquire new clients
Be aware of market Trends and competitors activities
Operations:
Quality management
Financial:
Achieve KPI's of my market team
Margin & booking control
HR:
Plan staff requirements according to budget
interview, train & motivate staff
Establish clear targets ans carry out annual performance appraisals

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Project management of top global accounts and acquisition of new accounts.
Management of international client across Africa.
Handling portfolio key accounts.
Implementation marketing and sales strategy for MICE department.
Budgeting, invoicing and reconciliation including cost saving reporting.
Provide to the clients a top quality level of service resulting in an exceptional travel experience.
Creativity - innovation - commitment with the client.
Build and sustain solid relationships with clients and industry.
Tour leading.

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End to end project management.
Venue finding, presentation and recommendation.
Client administration (project agreements, purchase orders, cash flow).
Sourcing, negotiation and contracting.
Supplier management.
Staff planning and management.
Project reporting to client teams.
Provision of on site overview plans & running order.
Budgeting, invoicing and reconciliation including cost saving reporting.
Running groups.

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30 to 40 projects per year - 50 to 3000 pax
Ensure all sales opportunities and future leads are followed.
Develops and plan special sale activities and promotion.
Coordinate activities related to booked business with other departments.
In charge of MICE section for Mercure and Novotel brands at ACCOR MOUNTAIN.
Organize and Conducts on site client inspection.
End to end project management.
Assists in the development of annual sales goals.
Running groups.

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Responsible for executing the reservation system (TARS).
Training the hotel staff to use management systems.
Work closely with the reservation team to ensure the correct availability of room inventory across all distribution channels.
Ensure that all hotel rates and package are correctly loaded across all distribution channels.
Liaise with sales, marketing and conferencing to ensure effective communication of all current rates and packages.

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900 to 1300 clients per day.
Coordinate the day to day operational and administrative tasks for groups.
Refreshing and maintaining the customer data base.
Take over projects at the request of management: create promotions and advertise them. organising events at the Brasserie (first of may, day of love, Easter...)

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Skills

Planning

Advanced
Executing (direct contact with clients/ suppliers)

Advanced
controlled

Good
Team Leadership

Advanced

Action plan

Advanced
Creativity / innovation

Good
Work under pressure

Advanced

Customer approach

Advanced
Negotiation

Good
Close the deal

Good
Customer loyalty

Good

Empathy

Advanced
Adaptability

Advanced

Education

Institut Commercial Lyonnais

Institut Superieur Marseille Cadenelle