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James Costantini

James Costantini

Head of Account Management

42 years old
Driving License
Pembroke (PBK1460) Malta
Employed Available
7+ years experience in Igaming, and many different angles of expertise shape my profile, spanning between senior roles as Casino Operations Manager and B2B Manager for third party Gaming Providers.
✅Full P&L responsibility over T1 accounts about £6M ggr as B2B key account manager for Extreme and as BDM for Pragmatic
✅Performance ownership working for a Multi-brands operator (totowinbet.com) as head of casino operations and B2B development.
✅Managed a team of 7 people
✅Coaching and Communication Enthusiast
✅Data-driven with a business analysis background

That and not only make me the perfect fit for anyone looking for a leader to coach commercial teams towards success .
Resume created on DoYouBuzz
  • Producing new product reports in order to allow shareholders making informed decision on the platform
  • Managing a team made of 2 graphic designers, 2 VIP account managers, 1 developer focused on launching Latam market
  • Ownership of the casino and sportsbook performances (totowinbet.com)
  • Driving the set up of BTOBET Sportsbook platform along the websites
  • Handling the audits in order to obtain new licenses and renewal of existent ones
  • Improving customer satisfaction by improving responsiveness and anticipating customer needs
  • Coming up with new processes and marketing strategies
  • Budgeting, vendor prospecting, contract negotiation dutie
  • Following all the process of the product's implementation, fostering the communication in-between departments
  • Attending all the gaming shows as representative of the company
  • Working closely with external providers to ensure maximum product availability is achieved
  • Developing new business opportunities with existing clients by promoting company products and services
  • Achievements: - Doubled Casino performances adding new providers (Netent, Evolution, Betsoft, Gameart) and leading the Promo team - Increased sports GGR by 80% in 1 year by launching IS platform and optimizing the product frontend along all the whitelabels.- Succesfully negotiated deals with top casino providers- Assured all internal processes were followed through by the team- Led a project in order to redefine the customer journey to improve our acquisition, raising our SEO ranking, creating deals with websites, building back links.- Launched Revsharix, a dedicated affiliation program with Income Access, created Promos and planned prize rewards for affiliate which improved VIP acquisition and retention for Latam- Defined roadmap for supplier integrations and platform developments