James Costantini
Head of Account Management
42 years old
Driving License
Pembroke (PBK1460) Malta
Employed
Available
7+ years experience in Igaming, and many different angles of expertise shape my profile, spanning between senior roles as Casino Operations Manager and B2B Manager for third party Gaming Providers.
✅Full P&L responsibility over T1 accounts about £6M ggr as B2B key account manager for Extreme and as BDM for Pragmatic
✅Performance ownership working for a Multi-brands operator (totowinbet.com) as head of casino operations and B2B development.
✅Managed a team of 7 people
✅Coaching and Communication Enthusiast
✅Data-driven with a business analysis background
That and not only make me the perfect fit for anyone looking for a leader to coach commercial teams towards success .
✅Full P&L responsibility over T1 accounts about £6M ggr as B2B key account manager for Extreme and as BDM for Pragmatic
✅Performance ownership working for a Multi-brands operator (totowinbet.com) as head of casino operations and B2B development.
✅Managed a team of 7 people
✅Coaching and Communication Enthusiast
✅Data-driven with a business analysis background
That and not only make me the perfect fit for anyone looking for a leader to coach commercial teams towards success .
Head of Account Management
Tom Horn Gaming
Since September 2019
- I'm managing a team of AMs and I'm involved in the product strategy development and placement.
I'm overall responsible for the functional P/L.
I'm setting targets and promotional budgets for the team, ensuring maximum customer engagement of both clients and their customers.
Senior B2B sales manager
Enteractive
May 2019
to September 2019
- ACHIEVEMENTS:- Contributed to the legal evaluation of the business within markets with uncertain regulation and compliance
- Opened 2 new markets for the company
- Signed and brought live a T1 client, a T2, and couple of T3 in just few months before accepting a new challenge
BDM - Casino, Live casino, Bingo
Pragmatic Play - Pragmatic Play - B2B multi-product provider
Since June 2018
Sliema
Malta
- Developing strategic plans to achieve and maximize sales targets and expand the customer base, as well as maintaining strong, long-lasting customers-
- Renegotiating commercials
- Regularly update activity information and pipeline for management reporting
- Proactively looking for business development opportunities during gaming shows, private events and reactivating existent leads in negotiation phase
- Be the main contact for the business allocated, managing all aspects of the relationships at both commercial and technical levels till the launch, using the best resources available
- ACHIEVEMENTS:Prospected and onboarded:6 new casino clients3 new live casino clientsSuccessfully renegotiated10 casino deals (two T1 clients)Business added value:over 1 million GGR
Senior Account Manager
Novomatic group - Extreme Live Gaming ELG (Live casino B2B Provider)
February 2018
to June 2018
- Producing gap analysis and weekly reports in order to evaluate the product growth and the performance across all the accounts
- Constantly looking for business development opportunities, prospecting, attending events, assisting the CCO during the product presentation
- Benchmarking based on client's feedback and product assessment
- Mantaining close relationships with the allocated B2B clients
- Up-selling the existing clients for new products and premium offerings. Working with them to broaden product footprint within their business
- Taking part in the game development process as well as development of the branding strategy
- ACHIEVEMENTS: prospected and on-boarded one of the main clients which increased Extreme overall GGR by 15%Managed the clients during the transition of the product between Novomatic and Pragmatic Play ownership
Key Account Manager
Novomatic group - Extreme Live Gaming ELG (Live casino B2B Provider)
August 2017
to February 2018
- Establishing trust and relationships with key clients(Betsson, Leovegas, Mrgreen etc.) influencers and decision makers
- Working to get the premium onsite positioning and new games released quickly on clients’ sites
- Delivering client revenues in line with company forecasts
- Producing weekly reports on client performance, opportunities & issues and other reports as requested
- Liaising with Novomatic Product team as well as other internal departments to effectively respond to clients’ inquiries and concerns, and to communicate feedback on client requirements, preferences, and value-added features.
- ACHIEVEMENTS: average 5% grow per month of the main accounts during my management
Head of B2B and Casino Operations
Giodani - B2B whitelabel provider and B2C operator (Totowinbet)
September 2014
to September 2017
Sliema
- Producing new product reports in order to allow shareholders making informed decision on the platform
- Managing a team made of 2 graphic designers, 2 VIP account managers, 1 developer focused on launching Latam market
- Ownership of the casino and sportsbook performances (totowinbet.com)
- Driving the set up of BTOBET Sportsbook platform along the websites
- Handling the audits in order to obtain new licenses and renewal of existent ones
- Improving customer satisfaction by improving responsiveness and anticipating customer needs
- Coming up with new processes and marketing strategies
- Budgeting, vendor prospecting, contract negotiation dutie
- Following all the process of the product's implementation, fostering the communication in-between departments
- Attending all the gaming shows as representative of the company
- Working closely with external providers to ensure maximum product availability is achieved
- Developing new business opportunities with existing clients by promoting company products and services
- Achievements: - Doubled Casino performances adding new providers (Netent, Evolution, Betsoft, Gameart) and leading the Promo team - Increased sports GGR by 80% in 1 year by launching IS platform and optimizing the product frontend along all the whitelabels.- Succesfully negotiated deals with top casino providers- Assured all internal processes were followed through by the team- Led a project in order to redefine the customer journey to improve our acquisition, raising our SEO ranking, creating deals with websites, building back links.- Launched Revsharix, a dedicated affiliation program with Income Access, created Promos and planned prize rewards for affiliate which improved VIP acquisition and retention for Latam- Defined roadmap for supplier integrations and platform developments
Casino Operations Manager
Itechnogaming - B2B platform provider
December 2013
to August 2014
Msida
- Providing guidance to staff in resolving operational issues and problems
- Assuring resources assignment, work allocation, training development and performance assessment were accomplished in timely manner
- Checking customers' product pain points and wish list; understanding priorities and necessity, ensuring that these are shared with related stakeholders, and following up regarding our product planning and scheduling
- Developing and implementing plans to improve operational e ffectivenes and efficiency
- Taking part to the recruitment of new members of the AM team
- ACHIEVEMENTS:
I conceived and managed the post sales procedures and the on-boarding for all our operators
Key Account Manager
Itechnogaming - B2B platform provider
June 2013
to December 2014
Msida
- Managing relationships with a portfolio of high value customers active across Itechnogaming products
- Increasing the client's value by proactively providing focusing on retention, up-selling and cross selling
- Providing a professional and provident account management service tailored to the customer needs and profile
- Responsible for ARPU and number of active players
- ACHIEVEMENTS:Increased ITG revenue share by 30% in few months along my assigned accounts
Sales and Marketing assistant
Value11 Consulting limited
February 2013
to June 2013
Sliema
Malta
- Running marketing campaigns in order to promote IT services using KPI indicators
- Online leads generation
Leonardo da Vinci international project
Lifelong Program
May 2012
to December 2012
Gzira
- marketing
Marketing / Certifications Specialist
Enel Engineering and Innovation
December 2010
to January 2012
Pisa
- In charge as a specialist of a project to obtain ISO14001For Enel Engineering and innovation, remaining aligned with the regulatory compliances and promoting marketing campaigns.
Internship
Manetti & Roberts
March 2009
to August 2009
Firenze
- Certifications, regulatory and compliance consultancy.
Internship
Confesercenti
May 2007
to December 2008
Siena
- Cooperation with the industrial discrict of Siena and Arezzo helping to create the corporate marketing plan for the virtuous economy and the green technological development.
Organizational Development and Human Resources Management
Business management and marketing operations/sustainable economy
-
Managing people and projects
Advanced
-
Coaching
Expert
-
Casino
Advanced
-
Live casino
Advanced
-
Sportsbook
Advanced
-
Negotiation
Advanced
-
Jira
Good
-
Bitrix
Advanced
-
Teams
Advanced
-
Salesforce
Advanced
-
Todoist
Good
-
Prezi and Power point presentation
Advanced
-
Payment methods
Good
-
Crypto wallets
Good
-
regulations
Good
