Experienced Architect with vast IT experience. Skills include IAM, Cloud Service Provider and creative problem solving. Able to apply customer service concepts to IT to improve user experience.
Secure implementation and compliance across I&AM related services.
Driving change and development with your portfolio of service offerings. This includes defining roadmaps and aligning them with the overall global IS/IT roadmap.
Responsible for managing I&AM process & services throughout their entire lifecycle, this includes governance, driving and securing service maturity and service enhancements with partners, service providers and internal colleagues.
Deliver a clear description and definition of the service and its added business value, ensuring compliance with both internal and external requirements.
Optimize how business use I&AM services.
Developing and reporting on SLA metrics and KPI´s for services.
Report on investment roadmap for the service, including deliverables over time, expected outcomes and business impact on above metrics.
Stay current on developments within the I&AM space, providing recommendations on ways to automate and deliver services more efficiently.
