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Claudia Nalepa

General Manager

Responsible
Professional
Open-minded
Flexible
Claudia Nalepa
Professional Status
Employed
Open to opportunities
About Me
I am the Manager with four years experience in the tourism. I am the General Manager of four properties (Pink Panther’s Hostel, Let’s Rock Hostel, Football Heaven Bar, Hemp Store - Konopna Farmacja). Managing various lines of business required from me flexibility, creativity and excellent knowledge of the market. In four years I have reached high level of responsibility. I therefore have excellent problem-solving and decision-making skills, as well an ability to multitask. I always respect deadlines and I achieve the objectives given to me as well as those that I give myself. Being the manager requires creativity, adaptability and an ability to work under pressure.
Resume created on DoYouBuzz

General Manager

International Management - Agnieszka Reizer
Since January 2015
  • Managing budgets, financial plans and exceeding revenue targets
  • Recruiting, training and monitoring staff
  • Dealing with contractors and suppliers
  • Ensure high customer and client satisfaction
  • Motivate and encourage employees
  • Driving a sales and marketing strategy

Hostel Manager

Pink Panther's Hostel
June 2013 to December 2015
  • Monitoring the quality of the service provided
  • Training, supervising and motivating permanent and casual staff
  • Achieving financial targets and sales growth
  • Providing customer service and dealing with complaints
  • Prepare a monthly financial reporting for the owners

Receptionist

Pink Panther's Hostel
September 2012 to May 2013
  • Conducting check in and check out procedures
  • Managing online system reservation
  • Preparing group offers
  • Providing local and regional information
  • Interacting with guests

Master

Wyższa Szkoła Zarządzania i Bankowości

2014 to 2016
Human resources

Bachelor

University of Economics

2010 to 2013
Sales Managament