Claire Delplancq-Paterson

Expert at getting key messages out to external and internal audiences via multiple channels. Project-driven person with 7 years of experience in communications, social media, project management and client relationship, fluent in English and French. Team player and fast-learner developing strategic and creative plans in order to meet objectives. With a passion for travelling and interior design, I am also the content creator for Claire Imaginarium (https://claireimaginarium.com/) a travel and interior blog with more than 1000 unique visitors per month.

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Experiences

Experienced Bi-Lingual Communications Manager - Open to new opportunities in freelance and contracting
Digital content contributor at IQ Planner a website specialised in travel
Founder and content creator at Claire Imaginarium a travel, interior and beauty website with more than 1000 unique visitors each month
Communications consultant developing creative strategies and plans aligned with sales objectives and helping companies achieve their goals
Social Media daily account management

My responsibilities within the Communications and Marketing team grew and I got promoted to Sr Communications Partner. In this role, I oversaw the Communications strategies and activities for the UK, Ireland and France and managed several FTEs.

• Key responsibilities
Led the communication strategy for the UK and Ireland
Oversaw the communication strategy and the execution of the main communication tasks for France
Reviewed and approved the design and content of the UK and France websites, led on the new websites communication activities
Managed external, internal and digital communication activities for the UK and Ireland
Supported global communication activities across Europe, Australia and Brazil

• Key achievementsNew UK website launched early July 2017, new France website launched in October 2017
Created, produced and launched the 'Meet Cerner UK' campaign, introducing 5 UK employees with clinical and patient experiences
Led the European communications and social media activities for Cerner Health Conference, attended by more than 14,000 people, and Cerner European Collaboration Forum, attended by more than 400 people
Created and developed internal standard operating procedures for the European marketing team which helped streamline the PR processes involving the Executive level and the legal team
Managed FTEs based in the UK and France

After a few years in project management positions, and with my previous experiences on Communications and event planning projects, I was offered the Communications Manager role at Cerner and led the Communications strategy and all related activities for the UK.

• Key responsibilities
Created and implemented the external and internal Communications strategy for Cerner UK
Day-to-day management of key social media channels and blog in the UK Handled press inquiries and write press releases, briefing documents, produce videos, press statements and features
Monitoring of press coverage and industry news
Supported European communications and PR activitiesWorked daily with Europe senior management and C-level

• Key achievements
Increased @CernerUK's number of followers by 100% within 12 months and launched @CernerUK Instagram in July 2016
Led on internal communication activities to increase employees’ engagement across Europe using 'Best Companies' survey results
Launched Cerner UK blog in May 2015, created and curated SEO-friendly content Increased positive media coverage by 53% within 14 months
Part of Cerner's Siemens Health Services acquisition communications team - helped coordinate the Communications activities in Europe

I was given the opportunity to grow into a more senior role and to become a client's project manager. In this role, I oversaw the delivery of multiple Cerner solutions at specific clients' sites, on time and on budget.

• Key responsibilities
Involved in highly visible key decision-making meetings
Coordinated management of departments project progress against the overall client’s project plan
Key point of contact for all contracts’ terms and conditions
Determined staffing and forecasted hours aligned with budgets and financial requirements

• Key achievements
Raised major issues at the executive level and coordinated resolutions and due dates
Managed client events, prepared agendas and support materials, secured rooms and organised catering
Created financial reports for executives to improve the resources management and increase revenues
Clients included Oxford University Hospital and Wirral Teaching Hospital NHS Trust

I joined Cerner as a young graduate in the Delivery Consultant role where I was in charge of client relationships and project managed the delivery of the surgical solution.

• Key responsibilities
Communicated effectively status updates and presented functionalities during client events
Designed Cerner surgery solution based on the client’s requirements
Valued clients’ goals and objectives and offered recommendations based on best practices

• Key achievements
Provided end-user support and training to surgeons, nursing staff, administration and IT staff
Part of the internal newsletter editorial team sent to all the UK associates
Implemented projects with British and French clients including Imperial College Healthcare NHS Trust, CHU of Tours and Oxford University Hospital

Facilitate events including business conferences, concerts, sport events
Welcomed and direct guests, waiter, manage cloakrooms
Clients: GDF Suez, Dark Dog, Deloitte, Zénith Strasbourg, Racing Club Strasbourg, Kronenbourg

Velocity Intern

Cerner Corporation

January 2010 to June 2010

Internship

Kansas City

United States - Missouri

Created marketing material for the French market (brochure, screensaver, videos, press release)
Developed and facilitated the Global Awareness training program for Cerner associates
Assisted the global team with administrative, client support and managing tasks
Elaborated a pricing study of the French market

Head of the show committee

Association Mercuriale 2009

January 2008 to December 2009

Volunteer Work

Angers

France

Organized the 58th ESSCA’s Gala, which will welcome 2000 people - one the biggest sit-down dinner in France
Raised €170,000 to fund the organization
Edited the ESSCA yearbook (1200 sold) and textbooks (800 sold)
Managed the auditions, the rehearsals and the talent show with 40 artists and 6 technicians

Created a communication plan
Targeted different audiences (students, bloggers...)
Developed prototypes of the communication tools chosen

Facilitated over 15 events including business conferences, galas, movie previews
Welcomed and directed guests, managed cloakrooms
Worked in prestigious venues in Paris such as Le Louvre, Opéra Bastille, Jardins de Paris, Théâtre Marigny

Vice president and Secretary

Didscalies (ESSCA’s Theater Association)

September 2006 to May 2008

Volunteer Work

Angers

France

Acting
Coordinated 10 shows and rehearsals with 20 actors attending by around 150 people

Put together student parties in nightclubs, attended by around 1000 people
Organized careers expo involving 15 companies

Organized a concert at The Olympia attended by 2000 people
Implemented a schedule for 20 artists including Francis Cabrel and Emmanuel Moire

Managed pre and postproduction administration of animated movies
Promoted movies to various Festivals and media
Creation of communication supports (brochures, movie description...)

Organized promotional and Public Relations events (cocktails, lunches, opening days, trade shows)
Managed readers and employees contests

Skills

External Communications

Advanced
Internal Communications

Advanced
Digital Communications

Advanced
Digital Content Creation

Expert
Social Media management

Advanced
Public Relations

Advanced
Media Relations

Advanced
Communications Campaign Management

Expert
Event Planning

Advanced

Resources Management

Advanced
Client Relationship

Expert
Consultancy

Expert
PRINCE 2

Expert

Good command of PC and Mac

Expert
MS Pack Office

Expert
Prezi

Expert
iMovie

Expert
Wordpress

Expert

French - native language

Expert
English - fluent

Expert

Education

Master of Management - Marketing and Communication

Learn more

Year in exchange program with a double major in Business Administration and Communication

Science Major
Optional specialty: Cinema and media - study of cinema history and movie making for 4 years

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Freelance Communications Manager

Freelance Digital Communications Consultant

Senior Communications Partner

Communications Manager

Project Coordinator

Delivery Consultant

Bilingual Events Hostess

Velocity Intern

Head of the show committee

Communication campaign

Bilingual Events Hostess

Vice president and Secretary

Member

Producer Assistant

Producer Assistant

Communication Intern

Communications

Project Management

Software

Languages

MSc - MSM

ESSCA (Angers, France)

Exchange program

Truman State University (MO, USA)

Baccalauréat with honors

Gymnase Jean Sturm (Strasbourg, France)