Claire DI MANNO

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Experiences

Devised the strategy and positioned the Academy as a strategic partner (governance, processes, communication ...)
Identified training needs for clients and rebuilt the training plan for internal deployment teams.
Designed new training courses: scoping and content/learning paths creation
Designed methods and standards for deployment teams: deployment kits
Advised the customers on Learning Design, Learner Marketing, and Learning Strategy
Led Academy face-to-face training sessions to upskill clients and partners on CrossKnowledge tools and methodology
Collected and shared digital learning best practices (Knowledge Management)
Set up Academy dashboard to measure the client empowerment and satisfaction

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Advised and led the digital learning strategy for major accounts (Carrefour - 200 000 learners; Air Liquide)
Identified the training needs in the organization and implemented digital learning solution
Coached customer training designers to set up and deploy successfully digital learning experience (paths and content)
Set up digital learning objectives and monitored dashboard (usage, NPS , knowledge acquisition, ROI...)
Managed cost/ time/ quality of the projects

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Scoped of the sales needs for building an academy creation (CGP and Bank Partners); designed training course and content; managed time and cost.

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Reorganized the initial training course of A2P General Agents: regulatory scoping of the project, project committees, steering committees, change management and creation of training materials

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Education

HR strategy, HRP, Management, Change Management, Social and labor law...

Skills

Interests

Digital Learning Manager