Experiencia — Mariana Cimino

Experiences

Providing professional customer support through phone calls and e-mails, handlingcomplains and giving guidance to solve problems.
Providing technical support andpreparing reports as well as managing administrative tasks in various languages

Motivating, developing and mentoring team members in a dynamically changing environment.
Assigning of task to team and de-assigning as per guidance from CommandCenter.
Performing Quality Audits, monitoring performance and providing feedback.
Assisting in hiring process as well as providing training and coaching to existing and newhires.
Understanding and keeping track of KPI’s. Supporting Team Leader in day to dayoperations.

Evaluate and tag video, audio and image content based on guidelines provided by client.
To review various contents which could be audio, video, text, photos, and pass their individual judgements/decisions restricted within the options being privded as per task guidelines.
Create boundary boxes to select image files, join boxes as per instructions, do transcription, make sentence correction as per own judgement and given guidelines.
Provide all relevant data as being asked by Command Center or superiors.
Perform calibrations sessions within internal team, with other location team or even with client as per instruction from Command Center or superiors.
To do Peer audits as a part of the process model and also to assist in training as per need.
To coordinate with other team members for sharing best practice.
Work independently and within a team.
Communicate well with internal and external contacts as per requirement.
Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members.
Adhere to Tech Mahindra and client's procedures, policies and guidelines.
All KPI related tasks must be followed & adhered to avoid business impact.
Maintain confidentiality for all process related work and other office related critical details.
Perform any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI.

Spanish instructor for Adults (both for private and business purposes). CEFR A1 and A2 levels.

Detailed Description

Translating - different combinations between Spanish, English, Italian and French.
Proofreading
Revising

Mariana Cimino