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Mariana Cimino

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27 years old
Budapest (1141) Hungary
Employed Open to opportunities

Technical Support Representative (POYNT)

Ubiquity Global Services
Since October 2018
Full-time
Budapest
Hungary
  • Providing professional customer support through phone calls and e-mails, handlingcomplains and giving guidance to solve problems.
  • Providing technical support andpreparing reports as well as managing administrative tasks in various languages

Expert Rater - Google Content Review

Tech Mahindra Limited
November 2017 to September 2018
Full-time
Budapest
Hungary
  • Motivating, developing and mentoring team members in a dynamically changing environment.
  • Assigning of task to team and de-assigning as per guidance from CommandCenter.
  • Performing Quality Audits, monitoring performance and providing feedback.
  • Assisting in hiring process as well as providing training and coaching to existing and newhires.
  • Understanding and keeping track of KPI’s. Supporting Team Leader in day to dayoperations.

Google Content Reviewer and Translator (Spanish)

Tech Mahindra Limited
November 2017 to September 2018
Full-time
Budapest
Hungary
  • Evaluate and tag video, audio and image content based on guidelines provided by client.
  • To review various contents which could be audio, video, text, photos, and pass their individual judgements/decisions restricted within the options being privded as per task guidelines.
  • Create boundary boxes to select image files, join boxes as per instructions, do transcription, make sentence correction as per own judgement and given guidelines.
  • Provide all relevant data as being asked by Command Center or superiors.
  • Perform calibrations sessions within internal team, with other location team or even with client as per instruction from Command Center or superiors.
  • To do Peer audits as a part of the process model and also to assist in training as per need.
  • To coordinate with other team members for sharing best practice.
  • Work independently and within a team.
  • Communicate well with internal and external contacts as per requirement.
  • Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members.
  • Adhere to Tech Mahindra and client's procedures, policies and guidelines.
  • All KPI related tasks must be followed & adhered to avoid business impact.
  • Maintain confidentiality for all process related work and other office related critical details.
  • Perform any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI.

Spanish Teacher and Private Tutor

Berlitz
September 2017 to November 2017
Part-time
Budapest
Hungary
  • Spanish instructor for Adults (both for private and business purposes). CEFR A1 and A2 levels.

Private Tutoring (ELE)

Freelance
December 2016 to March 2017
Freelancer
United States
  • Preparing Lessons.
  • Teaching students the right pronounciation of words.
  • Teaching students how to read/write in Spanish.
  • Explaining of Grammatical rules.
  • Preparing and reviewing homework.

Private Tutoring (ESL)

Freelance
2015 to 2016
Freelancer
Caracas
Venezuela
  • Preparing lessons.
  • Teaching.
  • Preparing and reviewing homework.
  • Changing the duration of the course depending on the student and level.
Learn more

Freelance Translation

Freelance
Since 2014
  • Translating - different combinations between Spanish, English, Italian and French.
  • Proofreading
  • Revising

Creative Writing and Editing

The Open University

Since February 2018

High School

U.E. Colegio Mater Dei

2009 to 2014
In San Antonio de los Altos, Venezuela.

English

Centro Venezolano Americano

2009 to 2011

Italian

Instituto Italiano de Cultura

2015 to 2016

French

Alianza Francesa Caracas

2015 to 2016

Japanese

Contacto Japón

2016
  • Literature and writing (writing Bildungsroman and poems)
  • Classical music (solfège, composing, music theory, music production and writing).
  • Survival horrors, action role-playing, hack and slash, graphic adventures
  • Organized tours (in groups) around various countries/continents.
  • Spanish
    Native
    Expert
  • English
    C2
    Expert
  • Italian
    Listening and reading comprehension: C1. Writing and Speaking: B2.
    Advanced
  • French
    B2
    Good
  • Writing
  • Organizing
  • Planning
  • Problem solving
  • Creative Thinking
  • Editing
  • Analytical
  • Working under pressure
  • Processing cultural affinities on specific languages
  • Multitask and flexible
  • Windows XP, VISTA, 7, 8. Knowledge of iOs and Android system.
  • Very good knowledge of MS Office. Knowledge of video-maker softwares (Sony Vegas, Adobe Premiere, After Effects), audio softwares (Adobe Audition CC, Audacity) and writing softwares (Scrivener).