Mariana Cimino
;
27 years old
Budapest (1141) Hungary
Employed
Open to opportunities
Technical Support Representative (POYNT)
Ubiquity Global Services
Since October 2018
Full-time
Budapest
Hungary
- Providing professional customer support through phone calls and e-mails, handlingcomplains and giving guidance to solve problems.
- Providing technical support andpreparing reports as well as managing administrative tasks in various languages
Expert Rater - Google Content Review
Tech Mahindra Limited
November 2017
to September 2018
Full-time
Budapest
Hungary
- Motivating, developing and mentoring team members in a dynamically changing environment.
- Assigning of task to team and de-assigning as per guidance from CommandCenter.
- Performing Quality Audits, monitoring performance and providing feedback.
- Assisting in hiring process as well as providing training and coaching to existing and newhires.
- Understanding and keeping track of KPI’s. Supporting Team Leader in day to dayoperations.
Google Content Reviewer and Translator (Spanish)
Tech Mahindra Limited
November 2017
to September 2018
Full-time
Budapest
Hungary
- Evaluate and tag video, audio and image content based on guidelines provided by client.
- To review various contents which could be audio, video, text, photos, and pass their individual judgements/decisions restricted within the options being privded as per task guidelines.
- Create boundary boxes to select image files, join boxes as per instructions, do transcription, make sentence correction as per own judgement and given guidelines.
- Provide all relevant data as being asked by Command Center or superiors.
- Perform calibrations sessions within internal team, with other location team or even with client as per instruction from Command Center or superiors.
- To do Peer audits as a part of the process model and also to assist in training as per need.
- To coordinate with other team members for sharing best practice.
- Work independently and within a team.
- Communicate well with internal and external contacts as per requirement.
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members.
- Adhere to Tech Mahindra and client's procedures, policies and guidelines.
- All KPI related tasks must be followed & adhered to avoid business impact.
- Maintain confidentiality for all process related work and other office related critical details.
- Perform any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI.
Spanish Teacher and Private Tutor
Berlitz
September 2017
to November 2017
Part-time
Budapest
Hungary
- Spanish instructor for Adults (both for private and business purposes). CEFR A1 and A2 levels.
Private Tutoring (ELE)
Freelance
December 2016
to March 2017
Freelancer
United States
- Preparing Lessons.
- Teaching students the right pronounciation of words.
- Teaching students how to read/write in Spanish.
- Explaining of Grammatical rules.
- Preparing and reviewing homework.
Private Tutoring (ESL)
Freelance
2015
to 2016
Freelancer
Caracas
Venezuela
- Preparing lessons.
- Teaching.
- Preparing and reviewing homework.
- Changing the duration of the course depending on the student and level.
Freelance Translation
Freelance
Since 2014
- Translating - different combinations between Spanish, English, Italian and French.
- Proofreading
- Revising
- Literature and writing (writing Bildungsroman and poems)
- Classical music (solfège, composing, music theory, music production and writing).
- Survival horrors, action role-playing, hack and slash, graphic adventures
- Organized tours (in groups) around various countries/continents.
-
Spanish
NativeExpert
-
English
C2Expert
-
Italian
Listening and reading comprehension: C1. Writing and Speaking: B2.Advanced
-
French
B2Good
- Writing
- Organizing
- Planning
- Problem solving
- Creative Thinking
- Editing
- Analytical
- Working under pressure
- Processing cultural affinities on specific languages
- Multitask and flexible
- Windows XP, VISTA, 7, 8. Knowledge of iOs and Android system.
- Very good knowledge of MS Office. Knowledge of video-maker softwares (Sony Vegas, Adobe Premiere, After Effects), audio softwares (Adobe Audition CC, Audacity) and writing softwares (Scrivener).
