British and bilingual, I have 15 years of professional experience in France specialised in information systems and a Master's degree from a French business school. Currently working in Customer Relationship Management, I relish a challenge and enjoy working on international projects.
D'origine britannique et diplômé d'une école de commerce française, j'ai quinze ans d'expérience professionnelle en France en tant que spécialiste des systèmes d'informations. Travaillant actuellement sur des projets autour de la gestion de la relation cliente (CRM), j'apprécie des défis et suis à l'aise travaillant sur des projets internationaux.
Résumé de mon expérience professionnelle:
Je possède une vision unique du poste client, globale et pragmatique grâce à ma connaissance des business processes suivants:
Quote To Cash (le flux commercial jusqu'à la facturation)
Fulfillment (la préparation et expédition des commandes)
RMA (le flux des retours clients)
Credit Management (le recouvrement)
Manager fonctionnel et chef de projet ayant de l’expérience acquis sur des projets internationaux (en Europe et au Maroc) avec ces progiciels:
Microsoft Dynamics CRM (3.0, 4.0, 2011, 2013),
Oracle CRM On Demand,
Fusion CRM,
Microsoft Dynamics AX
PeopleSoft (modules Order Management, Inventory, Billing, Accounts Receivable),
ainsi qu’un système de gestion de transport (Wilogs), des outils de quotation et de gestion de produits et des scans Teklogix.
Habitué à travailler dans des équipes multiculturelles et sur des projets internationaux , je livre des solutions aux problématiques métiers de mes clients.
Spécialisations : Gestion de projets, CRM, PMO, Management des équipes projet, ERP, Management des déploiements (y compris le déploiement des core models), Audit des processus, Implémentation de nouveaux processus, Transfert de connaissances Conduite du changement,
ERP - I have 9 years experience with the ERPs Dynamics AX 2009 and PeopleSoft over the full Quote To Cash business process, taking into account the following functional fields: Order Management, Logistics and Traffic Management, Billing and Credit Management and Payment Recovery. My business analyst roles have allowed me to learn the contexts of each of these jobs and implement IT solutions that have facilitated, automated or rationalised them, therefore providing pragmatic solutions for the user teams.
PROCESS MAPPING - The first step in the implementation of a pragmatic solution that solves a problem in it's context. I firmly believe that a problem can only be solved once the context is understood, and have therefore used process mapping repeatedly in functional analysis.
IMPLEMENTATION OF NEW BUSINESS PROCESSES - Whether implementing an evolution in an IT system or as a solution to improve the usage of current tools, I've implemented cross-functional business processes in diverse functional contexts.
ERP - I have 9 years experience with the ERPs Dynamics AX 2009 and PeopleSoft over the full Quote To Cash business process, taking into account the following functional fields: Order Management, Logistics and Traffic Management, Billing and Credit Management and Payment Recovery. My business analyst roles have allowed me to learn the contexts of each of these jobs and implement IT solutions that have facilitated, automated or rationalised them, therefore providing pragmatic solutions for the user teams.
EMPOWERMENT OF OTHERS THROUGH KNOWLEDGE TRANSFER - I have 2 years experience as a functional trainer on the PeopleSoft ERP, creating business process based training material and animating training sessions on diverse modules and subjects (Billing, Inventory, PO, RMA).
INTERNATIONAL PROFILE: BILINGUAL FRENCH & ENGLISH - I have more than 10 years experience working in a French speaking environment and have earned a Master's degree from a French business school.
INTERNATIONAL PROFILE: I've managed or participated in projects in China, Morocco, Belgium, The Netherlands, Luxemburg & Switzerland.
PROJECT MANAGEMENT: I'm certified as a Professional Scrum Master by Scrum.org: PSM I (Professional Scrum Master I).