Experienced Software Engineer in ITSM and PPM area. I had been deeply exposed to all aspects of software life-cycle from presales activities to product design, QA, beta validation, and debugging, as well as follow-up our key customers in EMEA. I am currently looking for a new customer facing position
As a worldwide SWAT resource I had to work on our CRM Suite (CA Intelligent CRM Suite: Customer Service, eWareSales and Marketing from eWare, Human Touch and Intelligent Knowledge Tools) and implemented some verticals above our ServiceDesk Product (Insurance, Health and Customer Service).
