Experienced Software Engineer in ITSM and PPM area. I had been deeply exposed to all aspects of software life-cycle from presales activities to product design, QA, beta validation, and debugging, as well as follow-up our key customers in EMEA. I am currently looking for a new customer facing position
As an ITSM worldwide SWAT resource I had to work on Unicenter ServicePlusService Desk, Knowledge Tools, Collaboration Tools and UnicenterDashboard. At that time CA Service Management was 30% maretshare
