Experienced Software Engineer in ITSM and PPM area. I had been deeply exposed to all aspects of software life-cycle from presales activities to product design, QA, beta validation, and debugging, as well as follow-up our key customers in EMEA. I am currently looking for a new customer facing position
As an ITSM worldwide SWAT resource I had to manage CA Service Management Suite which includes: • CA Service Desk Manager • CA CMDB andCA Cohesion (Application Configuration Management) • CA IT Asset Management • CA Service Catalog • Xtraction (Ivanti) for CA Service Management
