Open-minded person, I like communicating with different people in different contexts. Naturally positive, I think there is always a way to achieve your goals.
Technical support
Fujitsu Technology Solutions
July 2015
to July 2016
Temporary Work
Lisbonne
Portugal
- Deliver service and support to end-users using and operating automated call distribution phone software.
- Trouble shooting, good analytical and problem solving skills.
- Rotating shift working (night and day).
- Follow and improve standard procedures.
- Customer assistance by phone, chat and email in french and in english.
- Logical thinker.
- Up-to-date technical knowledge.
- Good interpersonal and customer care skills.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Research required information using available resources.
- Identify and escalate priority issues per Client specifications.
- Redirect problems to appropriate resource.
- Accurately process and record call transactions.
- Follow up and make scheduled call backs to customers where necessary.
- Stay current with system information, changes and updates.
