Open-minded person, I like communicating with different people in different contexts. Naturally positive, I think there is always a way to achieve your goals.
Project manager (Home office)
001 Traduction
June 2016
to October 2016
Freelancer
- Assign the translations and interpretations projects to freelance partners.
- Keep the balance between the cost and the price.
- Find new freelance translators and interpreters.
- Solve issues (mistakes in the translations, delay of delivery, translators unavailable,…)
- Ability to deal with unsatisfied customers.
- Technical and administrative support to the team.
- Business development.
- Make quotations for the customers.
Technical support
Fujitsu Technology Solutions
July 2015
to July 2016
Temporary Work
Lisbonne
Portugal
- Deliver service and support to end-users using and operating automated call distribution phone software.
- Trouble shooting, good analytical and problem solving skills.
- Rotating shift working (night and day).
- Follow and improve standard procedures.
- Customer assistance by phone, chat and email in french and in english.
- Logical thinker.
- Up-to-date technical knowledge.
- Good interpersonal and customer care skills.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Research required information using available resources.
- Identify and escalate priority issues per Client specifications.
- Redirect problems to appropriate resource.
- Accurately process and record call transactions.
- Follow up and make scheduled call backs to customers where necessary.
- Stay current with system information, changes and updates.
Sales agent
Abalone Construction
December 2011
to August 2012
Temporary Work
Castelnau-le-Lez
France
- Land research (field investigation, land register, town halls).
- Constructibility study of the lands and negotiation of the vesting conditions.
- Property selling off-plan.
- Preparation and signature of the reservation contracts.
Real estate broker (Co-founder associate)
Concept Immo et Associés
December 2010
to October 2014
Montpellier
France
- Property selling, built and off-plan (writing and communication of the ads, presentation of the properties matching the customer’s expectations, management of the negotiation until the notarial deed).
- Regular reports of the site meeting to off-plan buyers.
- Real estate estimation, negotiation of the selling price and the agency’s fees.
- Development of partnership with the local property developers and the other agencies.
- New customers prospecting and signature of the sales mandates (phoning, recommendation, call center, business providers).
- Business management (General meetings, strategies, accounting,…)
Customer support
Batigère Rhône-Alpes
October 2007
to August 2009
Cooperative Education Work
Lyon
France
- Seek of potential customers and applications preparation.
- Renting out, apartments visits, explanation and signature of the leases.
- Check-in and check-out, costings of the apartment repairs.
- Claims tenant processing.
- Janitors management.
Paraprofessional
La Chatoire high school (974)
August 2004
to August 2006
Temporary Work
Le Tampon
Réunion
