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Chris
Murphy
Customer Support, Technical Troubleshooting Warlock and Culinary Professional
Portland (97233) United States (Oregon)
Unemployed
Open to opportunities
Contact me
With my unique experience in Customer Care, Business Management and the Culinary Industry, I can bring a new perspective to customer service, retention and ensure to provide the best experience possible!
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Experiences
Customer Service Lead
McLane Food Service
Since August 2017
Assisted with management of Customer Service active call times and queue monitoring, including maintaining needed service levels.
Trained new incoming staff, providing materials and resources to succeed and take calls as quickly as possible.
Reviewed call records/survey returns for support team members, keeping updated notes and coaching on improvements.
Identified training gaps and created additional documentation for workflows, how to use internal tools and best practices.
Managing and coordinating expedited re delivery of product
